Head office: Whitehorse (Yukon)
Year of creation: 1979
Type of company: subsidiary (BCE Inc.)
Sector of activity: telecommunications
Northwestel is a telecommunications company that provides voice, video and data solutions to the residents and businesses of of northern Canada, including northern British Columbia and Alberta, the Yukon, the Northwest Territories and Nunavut. It serves 1/300th of Canada’s population. It was formerly known as Northwest Telecommunications Inc.
Its employees enjoy the benefits and scenery of a northern environment, including having customers as neighbors. Its more than 600 employees are spread across one third of Canada’s landmass and work in diverse fields such as IT, retail, customer service, technicians and managers, amongst others.
Northwestel’s six hundred employees enjoy a comprehensive pay package that includes a team incentive program, a pension plan as well as a vacation travel and Northern living pay allowance. Employees also benefit with preferred rates on cable, internet and home phones, to name a few. Northwestel offers opportunities for employees to upgrade their skills and advance their careers. Tuition is partly reimbursed and interest free loans up to $2500.00 are available for technological devices.
Northwestel invests in the communities it serves across its vast territory. It has contributed significant funds to not-for-profit organizations in the areas of mental wellness and health, Northern scholarships and recycling, to name a few. Its employees live and work in the North and actively support their communities through the Volunteer Involvement Fund. The Fund provides an innovative and unique service of converting volunteer hours into direct financial aid for the various organizations they choose to sponsor. By choosing to invest in its communities, Northwestel invests in itself.
SPECIFIC ACCOUNTABILITIES Perform provisioning, remote maintenance and provide network support on Switching and Transport Network Elements. Participates in the design and implementation of new technology, products and services. This may involve
SPECIFIC ACCOUNTABILITIES Manages, controls, and maintains Northwestel network assets by monitoring surveillance systems, personnel movement, issues system clearances and planned releases following established guidelines. Interfaces with
GENERAL ACCOUNTABILITY The Implementation Manager Outside Plant, reporting to, Senior Manager Access and Distribution Infrastructure is accountable for managing capital projects relating to implementation of Northwestel Fiber and Copper facilities
SPECIFIC ACCOUNTABILITIES Receive, log and allocate a priority, in collaboration with the initiator, to all RFCs (Request for Change) which encompasses the entire technology infrastructure, including IT, Network, Cable, IP and Wireless technologies.
SPECIFIC ACCOUNTABLITIES Provide 1st level support via phone or remote control for internal customers by logging problems/requests/issues and where possible providing assistance on a variety of hardware and software problems including operating
SPECIFIC ACCOUNTABILITIES Installs and maintains telephone jacks and outside wiring. Ensures installation and repairs are completed in a timely manner to meet customer needs and requirements. Complete more complex work in the communities, as
GENERAL ACCOUNTABILITY The General Manager, Nunavut Operations, reporting to the Senior Director, Network and Field Operations is responsible for overseeing the operations in the Eastern Arctic and leading the Managers and their direct reports. This
GENERAL ACCOUNTABILITY The Process Analyst, reporting to the Senior Manager, Business and Process Analysis, is responsible for planning and managing all aspects of process improvement programs and initiatives as assigned. Responsibilities include
SPECIFIC ACCOUNTABILITIES Planning, configuration, and administration of Layer 2/3 switches and routers in an ISP environment. Includes the provisioning of customer IP services as well as the RMM of these networks. Configures and maintains
SPECIFIC ACCOUNTABILITIES Installs and maintains telecommunications and Business Systems equipment and associated wiring/fibre throughout Northwestel's operating area. Organizes, develops, plans and documents all on site work to the