Head office: Whitehorse (Yukon)
Year of creation: 1979
Type of company: subsidiary (BCE Inc.)
Sector of activity: telecommunications
Northwestel is a telecommunications company that provides voice, video and data solutions to the residents and businesses of of northern Canada, including northern British Columbia and Alberta, the Yukon, the Northwest Territories and Nunavut. It serves 1/300th of Canada’s population. It was formerly known as Northwest Telecommunications Inc.
Its employees enjoy the benefits and scenery of a northern environment, including having customers as neighbors. Its more than 600 employees are spread across one third of Canada’s landmass and work in diverse fields such as IT, retail, customer service, technicians and managers, amongst others.
Northwestel’s six hundred employees enjoy a comprehensive pay package that includes a team incentive program, a pension plan as well as a vacation travel and Northern living pay allowance. Employees also benefit with preferred rates on cable, internet and home phones, to name a few. Northwestel offers opportunities for employees to upgrade their skills and advance their careers. Tuition is partly reimbursed and interest free loans up to $2500.00 are available for technological devices.
Northwestel invests in the communities it serves across its vast territory. It has contributed significant funds to not-for-profit organizations in the areas of mental wellness and health, Northern scholarships and recycling, to name a few. Its employees live and work in the North and actively support their communities through the Volunteer Involvement Fund. The Fund provides an innovative and unique service of converting volunteer hours into direct financial aid for the various organizations they choose to sponsor. By choosing to invest in its communities, Northwestel invests in itself.
SPECIFIC ACCOUNTABILITIES Interpret and execute customer requests (voice/data) for all complex type of services, utilizing MARTENS, Suite Solution, and other related systems Program lines to initiate service, or add features and options to existing
GENERAL ACCOUNTABILITY The Product Manager is accountable for driving the profitability of existing telecom products in an assigned portfolio, developing and evolving products and services from existing ideas. Facilitate the process of gathering and
SPECIFIC ACCOUNTABILITIES Installs and maintains telecommunications equipment and associated wiring/fiber. Organizes, develops, plans and documents all on site work to the Customer's/Company's satisfaction. This may involve coordinating work with
SPECIFIC ACCOUNTABILITIES Manages, controls, and maintains Northwestel network assets by monitoring surveillance systems, personnel movement, issues system clearances and planned releases following established guidelines. Interfaces with
SPECIFIC ACCOUNTIBILITIES Maintain and develop positive relationships with Northwestel's Customers to enhance overall customer satisfaction. Effectively manage customer requests for products and/or services information, order status, account status
SPECIFIC ACCOUNTABILITIES Installs/upgrades/repairs various technologies provided to the customer, depending on location, that includes but is not limited to the following: Microwave terminals and repeaters (analog and digital); Satellite
SPECIFIC ACCOUNTABILITIES Drive sales of core communications products and services to existing and new customers. This may be done in-person and via outbound telemarketing campaigns. Provide information and demonstrations of communications products
GENERAL ACCOUNTABILITY The Human Resources (HR) Coordinator is responsible for providing accurate and efficient routine Human Resources (HR) transactional activity as part of the shared service function with respect to all clients' inquiries and
Reporting to the CFO and VP Corporate Services, with a dotted line accountability to Bell’s procurement department, the Manager, Procurement Services is responsible for all aspects of sourcing & procurement in alignment with Northwestel & BCE
Northern Allowances, in addition to hourly compensation, will be: $31,900 per year. Service Technicians at Northwestel are responsible for installing and maintaining a wide variety of telecommunications services including TV, Internet, Wireless,