Head office: Whitehorse (Yukon)
Year of creation: 1979
Type of company: subsidiary (BCE Inc.)
Sector of activity: telecommunications
Northwestel is a telecommunications company that provides voice, video and data solutions to the residents and businesses of of northern Canada, including northern British Columbia and Alberta, the Yukon, the Northwest Territories and Nunavut. It serves 1/300th of Canada’s population. It was formerly known as Northwest Telecommunications Inc.
Its employees enjoy the benefits and scenery of a northern environment, including having customers as neighbors. Its more than 600 employees are spread across one third of Canada’s landmass and work in diverse fields such as IT, retail, customer service, technicians and managers, amongst others.
Northwestel’s six hundred employees enjoy a comprehensive pay package that includes a team incentive program, a pension plan as well as a vacation travel and Northern living pay allowance. Employees also benefit with preferred rates on cable, internet and home phones, to name a few. Northwestel offers opportunities for employees to upgrade their skills and advance their careers. Tuition is partly reimbursed and interest free loans up to $2500.00 are available for technological devices.
Northwestel invests in the communities it serves across its vast territory. It has contributed significant funds to not-for-profit organizations in the areas of mental wellness and health, Northern scholarships and recycling, to name a few. Its employees live and work in the North and actively support their communities through the Volunteer Involvement Fund. The Fund provides an innovative and unique service of converting volunteer hours into direct financial aid for the various organizations they choose to sponsor. By choosing to invest in its communities, Northwestel invests in itself.
Reporting to the Director, Customer Service, the Manager, Contact Centre is accountable to ensure team members, tools and processes are in place to provide exceptional services to internal and external customers interacting with the various customer
Northwestel is seeking a Central Office Technician to join the Technical team in Whitehorse! As a Central Office Technician, you will be responsible for maintenance and upkeep of our network and equipment in various locations throughout the area.
The HR Manager – Total Rewards, Disability and Policy, is accountable for managing benefits, pension, disability, and wellness programs. The HR Manager is also responsible for oversight of all policies, HRIS and administrative functions in the
SPECIFIC ACCOUNTABILITIES Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Northwestel is seeking part-time Customer Services Representatives to maintain and develop positive relationships with Northwestel's Customers to enhance overall customer satisfaction. We are looking for someone to work 30 hours a week. Employment
GENERAL ACCOUNTABILITY This is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of NorthwesTel’s network system including Wireless, Internet Provider (IP) service, Wide Area Network (WAN),
GENERAL ACCOUNTABILITY The Manager Configuration Management is responsible for Managing and optimizing the usage of Northwestel’s infrastructure resources including: capacity management, optimizing system performance and providing configuration
GENERAL ACCOUNTABILITY The Implementation Manager, reporting to, Associate Director, is accountable for managing capital projects relating to implementation of Northwestel systems, facilities and equipment based on user/service requirements driven