Job Number:

J0725-0145

Job Type:

Temporary Full time

Employee Group:

Union Local CUPE 30

Job Category:

Administration / Clerical

Open Positions:

1

Date Posted:

July 8, 2025

Closing Date:

July 21, 2025

Salary:

$28.56 - $31.38/Hour

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Position Summary

Reporting to Coordinator, Revenue Services, the position is responsible for database cleanup of Customer IDs in the Great Plains (Diamond) software. This position is responsible for contacting existing tax and utility customers to confirm the correct names associated with each customer ID. This position will work closely with the Information Technology Department to determine the best approach to purging inactive data.

Responsibilities

include, but are not limited to:

• Contact customers via phone, email and hand-delivered notices, to confirm active names associated with each tax & utility account.
• Conduct testing on merges, utility bills, assessment notices and tax notices to ensure proper names are included on each.
• Communicate with other Finance Clerks as there will be direct impact on other modules in Great Plains (Diamond) Software.
• Purge inactive customers and merge duplicate customer IDs using software.
• Create online fill-able form to manage required customer information.
• Track all outgoing letters and customer correspondence.
• Handle customer inquiries and responses regarding the customer ID cleanups by email or by phone.

Qualifications

The successful candidate will possess a high school diploma and have 3 years’ experience dealing with customers. An Administrative Certificate, along with experience using Great Plains/Diamond software and Outlook, is considered an asset. Intermediate Microsoft Office Suite skills are required. The ideal candidate will have excellent oral, written, and listening skills along with proficiency in grammar, spelling and proofreading. Exceptional abilities in organization, problem-solving, and professional communication via phone and email are required. The incumbent must have the ability to work with a high degree of accuracy in a fast-paced environment.

This position is within the scope of C.U.P.E. Local 30, and as such, you will be required to adhere to the articles contained within the Collective Agreement.

Hours of Work: 37.5 hours per week; Monday to Friday.

Duration: Immediately – February 6, 2026

Fort Saskatchewan, home to nearly 30,000 people, is a vibrant economic and cultural hub located in Treaty 6 Territory and Métis Nation of Alberta District 11, just 15 minutes northeast of Edmonton. The City of Fort Saskatchewan proudly manages recreation, culture and historic amenities including a performing arts theatre and a fitness centre within the Dow Centennial Centre and the historic 1875 - 1885 NWMP Fort Representation in the heart of downtown. Located on the banks of the North Saskatchewan River, Fort Saskatchewan boasts more than 80 km of paved trails along with many natural areas for residents to explore. As a City, we believe in diversity and inclusion and are working toward creating a city where all residents are respected and have a sense of belonging.

The City of Fort Saskatchewan thanks all applicants for their interest and advises those applicants under consideration will be contacted.

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