Emergency Dispatcher (Part-Time) - 12 Month Contract
About the role
Position Summary: The successful candidate will be responsible for using radio and computer-based systems to dispatch and respond to emergency situations, record highway incidents and refer incidents to appropriate persons and agencies. The control centre is responsible for providing 24 X 7 x 365 dispatch and monitoring of all activity on the Highway. The dispatcher will perform daily reviews and assessments of the prior shift’s activities including incident reports and camera footage. The dispatcher must coordinate planned and unplanned closure/open notifications in the CAD system, prepare traffic and road weather reports and deal with customer inquiries.
Throughout the shift dispatchers must monitor the highway via CCTV cameras, receive and make calls via the radio and phone regarding situations, incidents and inquiries on the highway, enter Road Work Permits, advise field patrollers of weather changes across the highway, log winter operations into reporting systems, review locate requests, gather reports for invoices, and assist with imminent situations if requested by emergency services.
Duties and Responsibilities:
- Log and record all communications into the Incident Management System (IMS), this includes both emergency and non-emergency incidents along the 407ETR highway.
- Document all maintenance, construction, and tolling activities in the IMS system.
- Document and send open/closure notices for activities dealing with all ramp or lane/road closures Receive and make calls via the radio and phone in regard to situations, incidents’ and inquiries on the highway.
- Monitor winter weather systems and document winter conditions and activities; Road Weather Information Systems, Environment Canada and USA weather forecasts via the internet Prepare and summarize highway road condition reports, help dispatch winter maintenance equipment when required.
- Daily review of prior shift’s incidents/activities.
- Ensure planned and unplanned closure/open notifications are accurately entered in the IMS system, marked on/off site and are entered in WAZE when applicable.
- Monitor CCTV Cameras; Monitor and maintain CCTV cameras for collisions, debris, weather, construction zones.
- Create & manage incident folders – video footage/pictures.
- Notify proper agencies for any irregularities on highway and dispatch patrollers.
- Update customer information channels such as Waze and 407ETR App.
- Review and respond to Locate Requests/Emergency Locates.
- Monitor and respond to traffic signal issues/alerts from the Central Traffic Signal Control system.
- Assist with collecting documentation for invoice or damage claim purposes – reports, footage, pictures.
- Work 12-hour rotating shifts (days & nights) on weekdays, weekends and holidays.
Qualifications:
- Emergency Dispatch or Telecommunications course learned through Community College – min. 1 Year Program or equivalent experience.
- Related post-secondary education or experience an asset.
- Minimum 2 years’ experience dealing in a customer service environment.
- Good computer skills utilizing Microsoft Word, Excel, Access, IMS, RWIS, Weather Radar, WAZE & Google Maps/Google Earth.
- Hands on experience with 2-way radio dispatch equipment.
- Experience working with CCTV cameras an asset.
- Must possess strong communication and organization skills.
- Ability to prioritize and work well under pressure.
- Strong interpersonal, decision making and problem-solving skills.
- Team player capable of working independently
About 407 ETR Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.
On Highway 407 ETR, we offer peace of mind and a fast, safe, and reliable trip. That’s why millions of drivers rely on Highway 407 ETR to get around the GTA. Every driver we serve is one less vehicle on a congested alternate route, giving drivers more time for the things that matter most.
407 International Inc. is the sole shareholder of 407 ETR and is owned by:
- Cintra Global S.E. which is a wholly owned subsidiary of Ferrovial S.A. (48.29%);
- Canada Pension Plan Investment Board (CPP Investments) and other institutional investors (44.20%); and
- Public Sector Pension Investment Board (PSP Investments) (7.51%)
At 407 ETR, we are committed to fostering a diverse, equitable, and inclusive work environment. We value the unique perspectives and backgrounds of all individuals, and we firmly believe that our individual differences make us stronger as a whole.
Our commitment to inclusion extends beyond recruitment and encompasses an inclusive workplace culture through raising awareness, ongoing training, and encouraging feedback. We aim to create a safe and supportive environment where all employees can thrive.
Accommodation for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.
About 407 ETR Concession Company
407 ETR is the world’s first all-electronic, barrier-free toll highway, stretching 108 km from Burlington (in the west) to Pickering (in the east).
Save Time: Taking 407 ETR across the GTA means avoiding congestion. Transit providers and businesses rely on 407 ETR to move people and good quickly across the region.
Safety is our priority: With 24/7 Highway Safety Patrols and Highway Monitoring, we do our best to ensure that help is never far away if you need it. Our partnership with the Ontario Provincial Police helps keep traffic moving safely.
Customer Experience: We're focused on serving you well, both on and off the road. Discovering the latest promotions/offers or planning the cost of an upcoming trip using the toll calculator are just a few reasons to add www.407etr.com as one of your favourites…and you can visit on any device! Log into your web account (or sign up in minutes) to leverage your one-stop shop for many helpful account options like switching to paperless billing or pre-authorized billing, viewing past bills or to pay your current bill.
Caring for your car: Driving at a safe and consistent speed on an excellent and well-maintained highway helps to keep your car efficient and gives you better fuel economy, saving you money on gas and maintenance.
Drive More Save More: Customers are automatically enrolled in ETR Rewards when they drive a certain number of transponder kilometres. The more you drive, the greater your savings. Check out the ETR Rewards page to see how you can get in and what benefits you can receive!
We invite you to explore our website to learn more about our online services, investments to improve traffic flow, interesting facts about the highway, real-life stories from the road and more. Thank you for taking the time to learn about 407 ETR!
Emergency Dispatcher (Part-Time) - 12 Month Contract
About the role
Position Summary: The successful candidate will be responsible for using radio and computer-based systems to dispatch and respond to emergency situations, record highway incidents and refer incidents to appropriate persons and agencies. The control centre is responsible for providing 24 X 7 x 365 dispatch and monitoring of all activity on the Highway. The dispatcher will perform daily reviews and assessments of the prior shift’s activities including incident reports and camera footage. The dispatcher must coordinate planned and unplanned closure/open notifications in the CAD system, prepare traffic and road weather reports and deal with customer inquiries.
Throughout the shift dispatchers must monitor the highway via CCTV cameras, receive and make calls via the radio and phone regarding situations, incidents and inquiries on the highway, enter Road Work Permits, advise field patrollers of weather changes across the highway, log winter operations into reporting systems, review locate requests, gather reports for invoices, and assist with imminent situations if requested by emergency services.
Duties and Responsibilities:
- Log and record all communications into the Incident Management System (IMS), this includes both emergency and non-emergency incidents along the 407ETR highway.
- Document all maintenance, construction, and tolling activities in the IMS system.
- Document and send open/closure notices for activities dealing with all ramp or lane/road closures Receive and make calls via the radio and phone in regard to situations, incidents’ and inquiries on the highway.
- Monitor winter weather systems and document winter conditions and activities; Road Weather Information Systems, Environment Canada and USA weather forecasts via the internet Prepare and summarize highway road condition reports, help dispatch winter maintenance equipment when required.
- Daily review of prior shift’s incidents/activities.
- Ensure planned and unplanned closure/open notifications are accurately entered in the IMS system, marked on/off site and are entered in WAZE when applicable.
- Monitor CCTV Cameras; Monitor and maintain CCTV cameras for collisions, debris, weather, construction zones.
- Create & manage incident folders – video footage/pictures.
- Notify proper agencies for any irregularities on highway and dispatch patrollers.
- Update customer information channels such as Waze and 407ETR App.
- Review and respond to Locate Requests/Emergency Locates.
- Monitor and respond to traffic signal issues/alerts from the Central Traffic Signal Control system.
- Assist with collecting documentation for invoice or damage claim purposes – reports, footage, pictures.
- Work 12-hour rotating shifts (days & nights) on weekdays, weekends and holidays.
Qualifications:
- Emergency Dispatch or Telecommunications course learned through Community College – min. 1 Year Program or equivalent experience.
- Related post-secondary education or experience an asset.
- Minimum 2 years’ experience dealing in a customer service environment.
- Good computer skills utilizing Microsoft Word, Excel, Access, IMS, RWIS, Weather Radar, WAZE & Google Maps/Google Earth.
- Hands on experience with 2-way radio dispatch equipment.
- Experience working with CCTV cameras an asset.
- Must possess strong communication and organization skills.
- Ability to prioritize and work well under pressure.
- Strong interpersonal, decision making and problem-solving skills.
- Team player capable of working independently
About 407 ETR Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.
On Highway 407 ETR, we offer peace of mind and a fast, safe, and reliable trip. That’s why millions of drivers rely on Highway 407 ETR to get around the GTA. Every driver we serve is one less vehicle on a congested alternate route, giving drivers more time for the things that matter most.
407 International Inc. is the sole shareholder of 407 ETR and is owned by:
- Cintra Global S.E. which is a wholly owned subsidiary of Ferrovial S.A. (48.29%);
- Canada Pension Plan Investment Board (CPP Investments) and other institutional investors (44.20%); and
- Public Sector Pension Investment Board (PSP Investments) (7.51%)
At 407 ETR, we are committed to fostering a diverse, equitable, and inclusive work environment. We value the unique perspectives and backgrounds of all individuals, and we firmly believe that our individual differences make us stronger as a whole.
Our commitment to inclusion extends beyond recruitment and encompasses an inclusive workplace culture through raising awareness, ongoing training, and encouraging feedback. We aim to create a safe and supportive environment where all employees can thrive.
Accommodation for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.
About 407 ETR Concession Company
407 ETR is the world’s first all-electronic, barrier-free toll highway, stretching 108 km from Burlington (in the west) to Pickering (in the east).
Save Time: Taking 407 ETR across the GTA means avoiding congestion. Transit providers and businesses rely on 407 ETR to move people and good quickly across the region.
Safety is our priority: With 24/7 Highway Safety Patrols and Highway Monitoring, we do our best to ensure that help is never far away if you need it. Our partnership with the Ontario Provincial Police helps keep traffic moving safely.
Customer Experience: We're focused on serving you well, both on and off the road. Discovering the latest promotions/offers or planning the cost of an upcoming trip using the toll calculator are just a few reasons to add www.407etr.com as one of your favourites…and you can visit on any device! Log into your web account (or sign up in minutes) to leverage your one-stop shop for many helpful account options like switching to paperless billing or pre-authorized billing, viewing past bills or to pay your current bill.
Caring for your car: Driving at a safe and consistent speed on an excellent and well-maintained highway helps to keep your car efficient and gives you better fuel economy, saving you money on gas and maintenance.
Drive More Save More: Customers are automatically enrolled in ETR Rewards when they drive a certain number of transponder kilometres. The more you drive, the greater your savings. Check out the ETR Rewards page to see how you can get in and what benefits you can receive!
We invite you to explore our website to learn more about our online services, investments to improve traffic flow, interesting facts about the highway, real-life stories from the road and more. Thank you for taking the time to learn about 407 ETR!