Program Manager
Top Benefits
About the role
Are you a collaborative and compassionate leader with a passion for supporting children and youth with complex needs?
Do you thrive in a dynamic environment where trauma-informed, person-centered care is central to your values? If so, we want to hear from you!
At Interior Community Services (ICS), we are driven by a vision where people of all abilities live to their potential with dignity, choice, and opportunity. For over 50 years, ICS has supported children, youth, families, seniors, individuals with diverse abilities, and many equity-deserving people in Kamloops, Merritt, and surrounding communities. Guided by our values of integrity, respect, intentionality, inclusivity, and collaboration, we’re looking for a Program Manager to lead one of our key children and youth living support services.
Why Join ICS?
In addition to playing a key role in making a tangible impact on lives across generations, you'll enjoy:
- Competitive salary: $69,605 – $90,421 annually
- Extended health group benefits (medical, dental, vision, paramedical, life insurance, etc.)
- Municipal pension plan for long-term financial security
- Vacation starting from 4 weeks, 13 paid stat holidays per year, and monthly sick time accrual
- Ongoing training and leadership development opportunities
- A supportive, values-driven team environment with strong camaraderie and shared purpose
About the Role
The Program Manager reports to the Director of Child, Youth, and Family Services and is responsible for the leadership and oversight of the 611 Youth Living Resource for children and youth, delivered in alignment with MCFD’s Specialized Homes and Support Services (SHSS) model. This role ensures the delivery of trauma-informed, inclusive, and high-quality services while supervising a Program Coordinator and guiding frontline teams.
Key Responsibilities Include:
- Provide leadership in program planning, evaluation, and continuous improvement
- Ensure compliance with MCFD standards, accreditation requirements, and agency policies
- Supervise and support the Program Coordinator and oversee staffing, scheduling, and training
- Lead hiring, onboarding, and performance management in collaboration with HR
- Manage non-routine program expenditures, facility resources, and financial documentation
- Collaborate with internal teams and contribute to funder reporting
- Represent ICS in external meetings and build strong relationships with families, funders, and community partners
- Participate in the on-call rotation and provide after-hours emergency leadership as needed
- Provide temporary operational coverage for the Program Coordinator when required
Who You Are
You are a confident, relational leader with experience supporting youth and managing teams in residential or community settings. You bring a strong understanding of trauma-informed practice, regulatory standards, and collaborative leadership. You are proactive, values-driven, and committed to building inclusive, youth-centered programs that make a lasting impact.
Qualifications:
- Bachelor’s degree in a human or social services field
- Minimum 3 years’ experience supporting children and youth with complex need
- Minimum 2 years in a leadership role within a community organization
- An equivalent combination of education, training and experience may be considered
Job Requirements:
- Class 5 Driver’s License with safe driving record
- Access to own vehicle with business use and $5M liability insurance (reimbursement available)
- Completion of job required training
- Ability to participate in after-hours on-call rotation and provide crisis support
- Willingness to undergo an extensive background and criminal record check by the MCFD Hub
JOB INFORMATION
Position Type: Full-Time
Hours: 40 hours per week, with flexible availability required, including evenings and weekends as needed.
Location: Kamloops, BC
Salary Band: $69,605 – $90,421 annually
Job No: 2025-80
Closing Date: Open until the suitable candidate is found.
If you need accommodations at any stage of the hiring process, contact us at careers@interiorcommunityservices.bc.ca.
Interior Community Services is proud to be an equal-opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants who are legally entitled to work in Canada will receive consideration for employment without regard to race, color, religion, visible or invisible diverse abilities, gender, gender identity or expression, sexual orientation, national origin, age, or, citizenship or immigration status. Where bona fide occupational requirements limit the applicant selection, the burden of proof rests with the Employer.
Learn more about the great work ICS does: About ICS (https://interiorcommunityservices.bc.ca/about-ics/)
About INTERIOR COMMUNITY SERVICES
Our greatest asset is our staff and volunteers all working together on our mission of “Enriching Lives, Strengthening Communities” with a vision that “People of all abilities live to their potential with dignity, choice and opportunity.”
Our front line staff are community support workers, home support workers, family support works and counsellors doing very important work in Kamloops, Merritt and surrounding communities within complex systems and they are passionate in supporting the most vulnerable individuals in our communities. Our programs and services encompass early childhood, family support, pre-natal, youth, seniors and people with disabilities.
Interior Community Services (ICS) is a non-profit accredited social service agency providing a wide range of support and intervention services to people of all ages in the BC Interior region. We have been in the community for over 45 years and are currently the largest non-profit in the interior of BC.
Program Manager
Top Benefits
About the role
Are you a collaborative and compassionate leader with a passion for supporting children and youth with complex needs?
Do you thrive in a dynamic environment where trauma-informed, person-centered care is central to your values? If so, we want to hear from you!
At Interior Community Services (ICS), we are driven by a vision where people of all abilities live to their potential with dignity, choice, and opportunity. For over 50 years, ICS has supported children, youth, families, seniors, individuals with diverse abilities, and many equity-deserving people in Kamloops, Merritt, and surrounding communities. Guided by our values of integrity, respect, intentionality, inclusivity, and collaboration, we’re looking for a Program Manager to lead one of our key children and youth living support services.
Why Join ICS?
In addition to playing a key role in making a tangible impact on lives across generations, you'll enjoy:
- Competitive salary: $69,605 – $90,421 annually
- Extended health group benefits (medical, dental, vision, paramedical, life insurance, etc.)
- Municipal pension plan for long-term financial security
- Vacation starting from 4 weeks, 13 paid stat holidays per year, and monthly sick time accrual
- Ongoing training and leadership development opportunities
- A supportive, values-driven team environment with strong camaraderie and shared purpose
About the Role
The Program Manager reports to the Director of Child, Youth, and Family Services and is responsible for the leadership and oversight of the 611 Youth Living Resource for children and youth, delivered in alignment with MCFD’s Specialized Homes and Support Services (SHSS) model. This role ensures the delivery of trauma-informed, inclusive, and high-quality services while supervising a Program Coordinator and guiding frontline teams.
Key Responsibilities Include:
- Provide leadership in program planning, evaluation, and continuous improvement
- Ensure compliance with MCFD standards, accreditation requirements, and agency policies
- Supervise and support the Program Coordinator and oversee staffing, scheduling, and training
- Lead hiring, onboarding, and performance management in collaboration with HR
- Manage non-routine program expenditures, facility resources, and financial documentation
- Collaborate with internal teams and contribute to funder reporting
- Represent ICS in external meetings and build strong relationships with families, funders, and community partners
- Participate in the on-call rotation and provide after-hours emergency leadership as needed
- Provide temporary operational coverage for the Program Coordinator when required
Who You Are
You are a confident, relational leader with experience supporting youth and managing teams in residential or community settings. You bring a strong understanding of trauma-informed practice, regulatory standards, and collaborative leadership. You are proactive, values-driven, and committed to building inclusive, youth-centered programs that make a lasting impact.
Qualifications:
- Bachelor’s degree in a human or social services field
- Minimum 3 years’ experience supporting children and youth with complex need
- Minimum 2 years in a leadership role within a community organization
- An equivalent combination of education, training and experience may be considered
Job Requirements:
- Class 5 Driver’s License with safe driving record
- Access to own vehicle with business use and $5M liability insurance (reimbursement available)
- Completion of job required training
- Ability to participate in after-hours on-call rotation and provide crisis support
- Willingness to undergo an extensive background and criminal record check by the MCFD Hub
JOB INFORMATION
Position Type: Full-Time
Hours: 40 hours per week, with flexible availability required, including evenings and weekends as needed.
Location: Kamloops, BC
Salary Band: $69,605 – $90,421 annually
Job No: 2025-80
Closing Date: Open until the suitable candidate is found.
If you need accommodations at any stage of the hiring process, contact us at careers@interiorcommunityservices.bc.ca.
Interior Community Services is proud to be an equal-opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants who are legally entitled to work in Canada will receive consideration for employment without regard to race, color, religion, visible or invisible diverse abilities, gender, gender identity or expression, sexual orientation, national origin, age, or, citizenship or immigration status. Where bona fide occupational requirements limit the applicant selection, the burden of proof rests with the Employer.
Learn more about the great work ICS does: About ICS (https://interiorcommunityservices.bc.ca/about-ics/)
About INTERIOR COMMUNITY SERVICES
Our greatest asset is our staff and volunteers all working together on our mission of “Enriching Lives, Strengthening Communities” with a vision that “People of all abilities live to their potential with dignity, choice and opportunity.”
Our front line staff are community support workers, home support workers, family support works and counsellors doing very important work in Kamloops, Merritt and surrounding communities within complex systems and they are passionate in supporting the most vulnerable individuals in our communities. Our programs and services encompass early childhood, family support, pre-natal, youth, seniors and people with disabilities.
Interior Community Services (ICS) is a non-profit accredited social service agency providing a wide range of support and intervention services to people of all ages in the BC Interior region. We have been in the community for over 45 years and are currently the largest non-profit in the interior of BC.