About the role
Position Overview
Calian is seeking Casual Crisis Support Workers to support a 911 call centre for a public safety organization.
Location
Thunder Bay, ON
Responsibilities
- Offer immediate de-escalation and support to those experiencing a mental health crisis
- Divert non-emergent mental health-related calls for service, to more appropriate services including regional mental health and addiction support services
- Decrease the volume of non-emergent mental health-related calls
- Reduce the use of public safety personnel for non-emergent responses when appropriate
- Help individuals experiencing mental health crises by offering better pathways to meet their needs and supporting the de-stigmatization of mental health issues.
Qualifications
- Telephone crisis service delivery, preferably more than 2 years’ experience
- Data entry and excel reporting experience
- Experience providing intensive brief intervention, crisis intervention and system navigation to clients over the phone
- Delivery of over the phone assessments and safety planning
- Demonstrated ability to effectively provide over the phone crisis intervention to individuals experiencing crisis
- Ability to effectively identify problems and offer appropriate resources, referrals, and information to assist the individual in resolving the crisis
- Strong knowledge of appropriate mental health, addiction, problem gaming/gambling and other community resources for system navigation and referral
- Critical thinking and problem-solving skills
- Ability to effectively and efficiently navigate multiple computer systems
- Ability to work well both independently and as part of a multi-disciplinary team.
Additional Requirements
- You will be able to obtain a Provincial Security Clearance
About Calian GNSS
Calian GNSS is a leading producer of high-performance GNSS antennas and related products that are focused on the requirements for precision and multi-constellational GNSS receivers. We offer a wide range of high-performance products in many formats to specifically address the requirements of most GNSS applications, including Globalstar and Iridium SATCOM. We pride ourselves in producing the very best antennas available in the mid-range market segment.
Calian GNSS also produces a comprehensive range of end-to-end telematics systems for the two way radio systems, most particularly for Motorola MOTOTRBO™ products, Tait DMR and P25 systems and Kenwood Nexedge™ products.
The Calian GNSS team is composed of seasoned professionals with a long history in GNSS antennas and RF product radio systems. Innovation is a core value in our corporate culture.
Tallysman was acquired by Calian Group Ltd. in September 2020.
About the role
Position Overview
Calian is seeking Casual Crisis Support Workers to support a 911 call centre for a public safety organization.
Location
Thunder Bay, ON
Responsibilities
- Offer immediate de-escalation and support to those experiencing a mental health crisis
- Divert non-emergent mental health-related calls for service, to more appropriate services including regional mental health and addiction support services
- Decrease the volume of non-emergent mental health-related calls
- Reduce the use of public safety personnel for non-emergent responses when appropriate
- Help individuals experiencing mental health crises by offering better pathways to meet their needs and supporting the de-stigmatization of mental health issues.
Qualifications
- Telephone crisis service delivery, preferably more than 2 years’ experience
- Data entry and excel reporting experience
- Experience providing intensive brief intervention, crisis intervention and system navigation to clients over the phone
- Delivery of over the phone assessments and safety planning
- Demonstrated ability to effectively provide over the phone crisis intervention to individuals experiencing crisis
- Ability to effectively identify problems and offer appropriate resources, referrals, and information to assist the individual in resolving the crisis
- Strong knowledge of appropriate mental health, addiction, problem gaming/gambling and other community resources for system navigation and referral
- Critical thinking and problem-solving skills
- Ability to effectively and efficiently navigate multiple computer systems
- Ability to work well both independently and as part of a multi-disciplinary team.
Additional Requirements
- You will be able to obtain a Provincial Security Clearance
About Calian GNSS
Calian GNSS is a leading producer of high-performance GNSS antennas and related products that are focused on the requirements for precision and multi-constellational GNSS receivers. We offer a wide range of high-performance products in many formats to specifically address the requirements of most GNSS applications, including Globalstar and Iridium SATCOM. We pride ourselves in producing the very best antennas available in the mid-range market segment.
Calian GNSS also produces a comprehensive range of end-to-end telematics systems for the two way radio systems, most particularly for Motorola MOTOTRBO™ products, Tait DMR and P25 systems and Kenwood Nexedge™ products.
The Calian GNSS team is composed of seasoned professionals with a long history in GNSS antennas and RF product radio systems. Innovation is a core value in our corporate culture.
Tallysman was acquired by Calian Group Ltd. in September 2020.