Position Summary

At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. Our goal is to improve clinical outcomes and provide personalized care every step of the way.

CareRx is looking for a Pharmacy Support Staff to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities. The Pharmacy support staff play an important role in the quality and safety of our medications. They assist in the preparation, packaging and organization of the medication deliveries, which requires an exceptional attention to detail. Their support to the Pharmacists and Technicians is essential to maintaining our quality standards.

Why you should join CareRx

Collaborative Team: Work with colleagues who share a passion for shaping the future of senior care.

Make a Real Impact: Feel fulfilled knowing your work directly benefits others within the communities we serve.

Flexible Benefits: For eligible roles, enjoy flexible medical and dental coverage that fits your needs.

Defined Work Schedule: Offers a healthy work-life balance with predictable hours.

Focus on Care: Work in an environment where your clinical expertise takes priority — without the demands of retail pharmacy.

Supportive Culture: Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do.

Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.

Appreciation in Action: We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation.

Celebrations and Community: From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together.

Role Accountabilities:

• Operate automated packaging machines as required

• Arrange for and complete preventative maintenance for machines; contact appropriate service provider as required

• Responsible for maintaining /monitoring levels of government stock medication and machine consumables (e.g. ribbon, paper, canister, etc.)

• Maintain the medication database for all packaging machines

• Troubleshoot both mechanical and software issues of the packaging and inspection machines.

• Ensure workflow is efficient and that management is informed if process/personnel changes /adjustments are required

• Responsible for applicable inventory related reports, when required

• Maintaining a clean and safe work environment

• Maintaining strict confidentiality and ethical standards

What You Will Bring to The Team:

• Experience as a Pharmacy Assistant and an excellent working knowledge of the automated packaging machines

• Ability to direct and work well with other pharmacy team members

• Ability to adapt to tight deadlines, heavy workloads and changes in priorities

• Ability to communicate using different styles and methods to suit individual coworkers

• Ability to set clear and specific goals and objectives and create plans to achieve them

• Working knowledge of pharmacy calculations

• Visual acuity, numeracy, detail oriented, manual dexterity appropriate for handling strip packs, prescription bottles and labels

• Proficiency with Microsoft Office

• Strong interpersonal communication skills, able to maintain a professional demeanor when speaking with clientele. Remains calm under pressure and is able to meet tight deadlines

• Excellent organizational skills and detail oriented

• Strong verbal and written communication skills

• Demonstrated customer service experience; strong motivation to succeed

• Possess a positive, cooperative and team-oriented attitude

• Experience with KROLL

Location: This is on-site role at our London Pharmacy and follows a five-day workweek with participation in on-call rotation for weekends.

Work Shifts: Evenings 3pm to 11pm

Opportunity: This is a current existing position

AI Disclosure: CareRx does not use AI to screen candidates

Application Process

CareRx is committed to employment equity and a diverse, inclusive workplace where everyone can thrive. We welcome applicants of all abilities and will provide accommodations upon request throughout the selection process.

All applicants must successfully pass satisfactory background screening which can include depending on role, Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration and Referencing. Background screening will be completed after an offer of employment has been extended and accepted.