Our Stroke and Neurology 15-bed unit provides acute care to patients that have received lifesaving treatment (TPA and Endovascular Treatment /mechanical clot retrieval) for those afflicted with stroke. As a Regional Stroke Centre, we receive stroke bypass from other hospitals.

In partnership with the GTA Stroke Network, the team provides exceptional, patient-centered care in a collaborative and integrated manner: An inter-disciplinary team of RNs and RPNs, Charge Nurses, Nurse Educators, Nurse Practitioners, Care and Transition Facilitators, Social Workers, Physiotherapists, Occupational Therapists, OTA/PTA, Speech Language Pathologists, Dieticians, Pharmacists, Clinical Assistants, Clerical Assistants, and Stroke Internists/Neurologists support our unit

The primary role of the Clerical Assistant in an In-Patient Area is to provide administrative and clerical support to the daily operations of the unit. The scope of the position requires proficient skills related to customer service, communication and computer technology. The Clerical Assistant interacts with internal and external health care providers, staff, patients, families, and administration to provide fair, timely and equitable patient access to services.

Responsibilities Provide a broad range of secretarial and clerical support to the daily operations of a specific department

Provide excellent customer service ¿ first contact by phone, in person and electronically for patients, staff and visitors; answers and forwards messages, facilitates pages to physicians/consult service providers, manages flow of patients/clients/visitors in a customer focused manner

Coordinate timing and record keeping relating to patient admission, discharges, transfers and tests, maintaining patient charts (e.g., standardized packages, thinning, team labels, names, file old charts upon discharge)

Arrange and coordinate appointments and meetings as necessary e.g., arranges for follow-up outpatient appointments at discharge

Collaborate with patient care team (physicians, nurses, clinical assistants, allied health, USWs) to support patient care flow, family visiting or other unit/department coordination processes

Manages requests in a timely manner, based on priority

Organize transfers, services and equipment for the unit e.g., ambulance transfers, porter, requests for maintenance of unit supplies and equipment and keep log of equipment sent out e.g., to Engineering, coordinate with consult services and portable diagnostics

Review, order and/or pick up supplies and equipment and maintain inventory, with oversight from CLM or designate

Update hospital bed management system and unit patient boards

Updates infection control patient status and related signage

Qualifications Graduate of a recognized Office Administration program or equivalent

Requires a Medical Terminology Certificate

Must be proficient in Microsoft Word, Excel, PowerPoint, Outlook

Previous clerical experience on a medical/surgical

unit preferred

Previous Experience With Soarian Scheduling Preferred Previous experience with clinic bookings preferred

Communicate clearly and fluently in English.

Excellent interpersonal and communication skills

Good judgment and discretion

Work well under pressure

Highly organized and efficient time manager

Problem solver

Must be able to prioritize and multitask

Shifts are subject to change based on departmental needs.

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.