Contract Onsite (Toronto) Customer service job opportunity - Referrals only
Top Benefits
About the role
Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
This role is for referrals only by invite.
Apply only if you have received this link directly from recruiter.
About Us
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
-
Autonomous - We encourage and trust your decision-making skills.
-
Progressive work environment- If you have skills to prove we have all ladders for you to grow
-
Flexible - We believe in results
-
Innovative - All ideas matter
-
Inclusive - Everyone is Included and everyone wins
About the job
We are currently seeking Onsite Customer Service Representatives to answer inbound calls and emails regarding product questions and sales, shipment queries, billing services, and general customer service questions.
We are currently hiring for this Toronto and GTA area for this onsite position. Office Location - 75 Eglinton Ave E, Toronto ON M4P 3A4
This is a Customer Service/Sales Contract position and will end in 3 months (with a possibility of extension if needed by the business) (to be determined).
Your responsibilities
-
Work collaboratively as a team with a goal to achieve a high-quality standard.
-
Work in a high-volume call contact center answering an average of 100 calls or more.
-
Ability to connect with customers through conversations.
-
Build trusting relationships with customers understanding their needs.
-
Proactively offer appropriate solutions that create high customer satisfaction.
-
Exercise patience and empathy that resolve customer concerns.
-
Identify and maximize opportunities to cross-sell and up-sell to existing customers.
-
Adhere to our client’s policies, procedures and industry compliances.
-
Perform other related duties and assignments as required and as assigned by supervisor or manager
-
Exercise retention efforts when appropriate
Job Requirements / Qualifications
-
Must be at least 18 years of age
-
High school or GED
-
Satisfactory background check.
-
Solid computer/internet/keyboarding skills. Ability to accurately type minimum 30 wpm.
-
Strong work ethic with proven dependability.
-
Ability to quickly learn new applications and processes.
-
Strong verbal and written communication skills.
-
Professional and courteous telephone manner.
-
Excellent verbal skills; basic writing skills.
-
Able to handle routine and repetitive tasks at varying pace.
-
Flexibility to work additional hours as needed.
-
Maintain acceptable attendance.
-
Available to work full time in Toronto onsite location
-
Hours of Operation: 9:00 am to 12:00 am (open to this window), 7 days a week, Weekends - Mandatory, no paired days off
What we offer
- Paid training
- Competitive salary with incentive programs
- Positive and supportive environment
- Opportunity for extension of contract or permanent roles based on performance
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Contract Onsite (Toronto) Customer service job opportunity - Referrals only
Top Benefits
About the role
Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
This role is for referrals only by invite.
Apply only if you have received this link directly from recruiter.
About Us
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
-
Autonomous - We encourage and trust your decision-making skills.
-
Progressive work environment- If you have skills to prove we have all ladders for you to grow
-
Flexible - We believe in results
-
Innovative - All ideas matter
-
Inclusive - Everyone is Included and everyone wins
About the job
We are currently seeking Onsite Customer Service Representatives to answer inbound calls and emails regarding product questions and sales, shipment queries, billing services, and general customer service questions.
We are currently hiring for this Toronto and GTA area for this onsite position. Office Location - 75 Eglinton Ave E, Toronto ON M4P 3A4
This is a Customer Service/Sales Contract position and will end in 3 months (with a possibility of extension if needed by the business) (to be determined).
Your responsibilities
-
Work collaboratively as a team with a goal to achieve a high-quality standard.
-
Work in a high-volume call contact center answering an average of 100 calls or more.
-
Ability to connect with customers through conversations.
-
Build trusting relationships with customers understanding their needs.
-
Proactively offer appropriate solutions that create high customer satisfaction.
-
Exercise patience and empathy that resolve customer concerns.
-
Identify and maximize opportunities to cross-sell and up-sell to existing customers.
-
Adhere to our client’s policies, procedures and industry compliances.
-
Perform other related duties and assignments as required and as assigned by supervisor or manager
-
Exercise retention efforts when appropriate
Job Requirements / Qualifications
-
Must be at least 18 years of age
-
High school or GED
-
Satisfactory background check.
-
Solid computer/internet/keyboarding skills. Ability to accurately type minimum 30 wpm.
-
Strong work ethic with proven dependability.
-
Ability to quickly learn new applications and processes.
-
Strong verbal and written communication skills.
-
Professional and courteous telephone manner.
-
Excellent verbal skills; basic writing skills.
-
Able to handle routine and repetitive tasks at varying pace.
-
Flexibility to work additional hours as needed.
-
Maintain acceptable attendance.
-
Available to work full time in Toronto onsite location
-
Hours of Operation: 9:00 am to 12:00 am (open to this window), 7 days a week, Weekends - Mandatory, no paired days off
What we offer
- Paid training
- Competitive salary with incentive programs
- Positive and supportive environment
- Opportunity for extension of contract or permanent roles based on performance
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.