Team Lead, Health & Dental Claims
Top Benefits
About the role
Saskatchewan Blue Cross®, one of Saskatchewan’s Top Employers, is currently recruiting for a full-time temporaryTeam Lead, Health & Dental Claims**, in the Health & Dental Claims Department. This is a temporary opportunity for up to 12 months with the possibility of extension. This position offers the flexibility to be in-office or participate in hybrid options in our Saskatoon or Regina office locations.
J****OB FUNCTION
If you are passionate about providing exceptional customer service, have an interest in the insurance industry, and enjoy leading and providing mentorship to a team, then we’re looking for you! Reporting directly to the Manager, Health & Dental Claims, the Team Lead is responsible for leading day-to-day operations and driving the achievement of departmental and individual goals, projects, and objectives. This position is responsible for the effective and efficient delivery of health, dental, and travel claims adjudication services and handling of claim-related escalations, inquiries, complaints, or appeals in a timely and professional manner. This successful candidate will oversee the work of direct reports, including performance management and coaching, and participate in the hiring, selection, and onboarding processes.
WHY CHOOSE SASKATCHEWAN BLUE CROSS?
We’re driven by a mission to empower communities on their journey to whole health and wellness, and have a lot of exciting things ahead of us. We’re improving our members’ experiences through investment in our people, technology, services and products. When you join our team, you’re joining an organization where employees are valued, recognized for their contributions and empowered to make us stronger. The wellbeing of our employees, our members, our partners and our communities is at the heart of our operations.
Our industry is evolving fast, and so are we! We’re looking for people who:
-
Share our values
-
Believe that creating great experiences is totally within their control
-
Collaborate and always set others up for success
-
Build positive relationships and an understanding of what people’s needs are
-
See solutions and possibilities (not problems!)
-
Are simply outstanding at what they do
DUTIES & RESPONSIBILITIES
-
Monitor, maintain, and provide ongoing evaluation of delivery standards
-
Review, analyze, and respond to inquiries and effectively handle all escalated claims, appeals, or complaints
-
Responsible for the skill development and performance management of direct reports
-
Support the Manager, Health & Dental Claims, and other Team Lead(s) with:
- Resource planning and management
- Research, development, and maintenance of adjudication practices, processes, and standards
- Analyzing claims data, preparing reports, and communicating results
- Planning, implementation, and monitoring department work plans
- Recruitment and onboarding
- Responding to new developments and trends in technology
-
Participate and represent the department on various internal and/or external committees or initiatives as required
-
Ensure adherence to strict confidentially guidelines
-
Other related projects and duties as assigned
QUALIFICATIONS & SKILLS
-
Completion of a Certificate from an accredited post-secondary institution in a relevant field (i.e. Business), or an equivalent combination of education, training and experience is required
-
A minimum of 3 years of related experience working within the insurance industry, specifically Health, Dental and Spending account benefits and adjudication
-
Previous leadership experience would be considered an asset
-
Familiarity with and adherence to Saskatchewan Employment Legislation
-
Dedication to provide exceptional client service to all Saskatchewan Blue Cross clients, staff, and external stakeholders
-
Robust written and oral communication abilities
-
Excellent organizational, research, and analytical skills with the ability to summarize information into reports and other documents
-
Strong working knowledge of Microsoft 365 with the ability to understand and learn new systems
-
Admirable leadership skills, including motivating, developing, coaching, and leading teams
-
Proven problem-solving skills with the ability to determine root causes and provide recommendations to management, staff, and stakeholders
-
Demonstrate ability to collaborate across the organization, seeking to understand the interests of others, and support the collective mandate of Saskatchewan Blue Cross
-
High level of professionalism and strict adherence to confidentiality
-
Legally entitled to work in Canada on an unrestricted basis
-
Criminal Record and background check satisfactory to Saskatchewan Blue Cross
Saskatchewan Blue Cross is an equal opportunity employer committed to diversity and inclusion and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.
We are also deeply committed to Indigenous inclusion. We recognize the importance of lived experience, cultural knowledge, and traditional leadership. These are valued alongside conventional qualifications as part of our holistic approach to recruitment.
#SBCCareers
About Saskatchewan Blue Cross
About
Saskatchewan Blue Cross is a locally based business and not-for-profit organization. For nearly 80 years we have remained committed to delivering exceptional health and wellness benefits, travel insurance and life insurance solutions to Saskatchewan residents and employers. We offer more than a rewarding career. Taking care of Saskatchewan begins with taking care of our team and we are proud to be recognized as one of Saskatchewan’s Top Employers since 2017. At Saskatchewan Blue Cross, the future is full of potential; and you could be a part of it!
Why Join Us
Joining our team means being part of an organization where employees are valued, recognized for their contributions and empowered to make us stronger.
Diversity, Equity and Inclusion
Our environment is one where everyone is welcomed, respected, involved and connected. We’re committed to generating and sustaining a workplace where the richness of ideas, backgrounds and perspectives are embraced and cultivated to create business value.
We know when employee needs are taken care of, they can focus on what they do best – supporting our members, our communities, and improving the health and wellness of Saskatchewan residents.
Perks and Benefits
We’re proud to offer an extensive total rewards package that keeps our employees happy and healthy: •Comprehensive health, wellness and income protection benefits plans •Modern offices, including a rooftop patio in Saskatoon and a free on-site fitness facility in both our Saskatoon and Regina locations •Wellness benefits to support a healthy lifestyle •Social events, wellness activities and volunteer opportunities •Total rewards package including competitive compensation •Support for professional development including the opportunity for tuition subsidies •Generous vacation and other benefits that support work-life balance •Retirement savings plan with company-matched contributions
Team Lead, Health & Dental Claims
Top Benefits
About the role
Saskatchewan Blue Cross®, one of Saskatchewan’s Top Employers, is currently recruiting for a full-time temporaryTeam Lead, Health & Dental Claims**, in the Health & Dental Claims Department. This is a temporary opportunity for up to 12 months with the possibility of extension. This position offers the flexibility to be in-office or participate in hybrid options in our Saskatoon or Regina office locations.
J****OB FUNCTION
If you are passionate about providing exceptional customer service, have an interest in the insurance industry, and enjoy leading and providing mentorship to a team, then we’re looking for you! Reporting directly to the Manager, Health & Dental Claims, the Team Lead is responsible for leading day-to-day operations and driving the achievement of departmental and individual goals, projects, and objectives. This position is responsible for the effective and efficient delivery of health, dental, and travel claims adjudication services and handling of claim-related escalations, inquiries, complaints, or appeals in a timely and professional manner. This successful candidate will oversee the work of direct reports, including performance management and coaching, and participate in the hiring, selection, and onboarding processes.
WHY CHOOSE SASKATCHEWAN BLUE CROSS?
We’re driven by a mission to empower communities on their journey to whole health and wellness, and have a lot of exciting things ahead of us. We’re improving our members’ experiences through investment in our people, technology, services and products. When you join our team, you’re joining an organization where employees are valued, recognized for their contributions and empowered to make us stronger. The wellbeing of our employees, our members, our partners and our communities is at the heart of our operations.
Our industry is evolving fast, and so are we! We’re looking for people who:
-
Share our values
-
Believe that creating great experiences is totally within their control
-
Collaborate and always set others up for success
-
Build positive relationships and an understanding of what people’s needs are
-
See solutions and possibilities (not problems!)
-
Are simply outstanding at what they do
DUTIES & RESPONSIBILITIES
-
Monitor, maintain, and provide ongoing evaluation of delivery standards
-
Review, analyze, and respond to inquiries and effectively handle all escalated claims, appeals, or complaints
-
Responsible for the skill development and performance management of direct reports
-
Support the Manager, Health & Dental Claims, and other Team Lead(s) with:
- Resource planning and management
- Research, development, and maintenance of adjudication practices, processes, and standards
- Analyzing claims data, preparing reports, and communicating results
- Planning, implementation, and monitoring department work plans
- Recruitment and onboarding
- Responding to new developments and trends in technology
-
Participate and represent the department on various internal and/or external committees or initiatives as required
-
Ensure adherence to strict confidentially guidelines
-
Other related projects and duties as assigned
QUALIFICATIONS & SKILLS
-
Completion of a Certificate from an accredited post-secondary institution in a relevant field (i.e. Business), or an equivalent combination of education, training and experience is required
-
A minimum of 3 years of related experience working within the insurance industry, specifically Health, Dental and Spending account benefits and adjudication
-
Previous leadership experience would be considered an asset
-
Familiarity with and adherence to Saskatchewan Employment Legislation
-
Dedication to provide exceptional client service to all Saskatchewan Blue Cross clients, staff, and external stakeholders
-
Robust written and oral communication abilities
-
Excellent organizational, research, and analytical skills with the ability to summarize information into reports and other documents
-
Strong working knowledge of Microsoft 365 with the ability to understand and learn new systems
-
Admirable leadership skills, including motivating, developing, coaching, and leading teams
-
Proven problem-solving skills with the ability to determine root causes and provide recommendations to management, staff, and stakeholders
-
Demonstrate ability to collaborate across the organization, seeking to understand the interests of others, and support the collective mandate of Saskatchewan Blue Cross
-
High level of professionalism and strict adherence to confidentiality
-
Legally entitled to work in Canada on an unrestricted basis
-
Criminal Record and background check satisfactory to Saskatchewan Blue Cross
Saskatchewan Blue Cross is an equal opportunity employer committed to diversity and inclusion and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.
We are also deeply committed to Indigenous inclusion. We recognize the importance of lived experience, cultural knowledge, and traditional leadership. These are valued alongside conventional qualifications as part of our holistic approach to recruitment.
#SBCCareers
About Saskatchewan Blue Cross
About
Saskatchewan Blue Cross is a locally based business and not-for-profit organization. For nearly 80 years we have remained committed to delivering exceptional health and wellness benefits, travel insurance and life insurance solutions to Saskatchewan residents and employers. We offer more than a rewarding career. Taking care of Saskatchewan begins with taking care of our team and we are proud to be recognized as one of Saskatchewan’s Top Employers since 2017. At Saskatchewan Blue Cross, the future is full of potential; and you could be a part of it!
Why Join Us
Joining our team means being part of an organization where employees are valued, recognized for their contributions and empowered to make us stronger.
Diversity, Equity and Inclusion
Our environment is one where everyone is welcomed, respected, involved and connected. We’re committed to generating and sustaining a workplace where the richness of ideas, backgrounds and perspectives are embraced and cultivated to create business value.
We know when employee needs are taken care of, they can focus on what they do best – supporting our members, our communities, and improving the health and wellness of Saskatchewan residents.
Perks and Benefits
We’re proud to offer an extensive total rewards package that keeps our employees happy and healthy: •Comprehensive health, wellness and income protection benefits plans •Modern offices, including a rooftop patio in Saskatoon and a free on-site fitness facility in both our Saskatoon and Regina locations •Wellness benefits to support a healthy lifestyle •Social events, wellness activities and volunteer opportunities •Total rewards package including competitive compensation •Support for professional development including the opportunity for tuition subsidies •Generous vacation and other benefits that support work-life balance •Retirement savings plan with company-matched contributions