Status: Casual

Salary Range: $28.85 - $30.53

Location: Various locations, Vancouver, BC

Schedule: Various

Job Summary:
Coast Mental Health is a leader in providing mental health and community-based services in Vancouver and surrounding areas. We are seeking a dedicated and organized Scheduler. In this role, you will be responsible for coordinating and maintaining the scheduling of designated staff to ensure seamless service delivery, while adhering to relevant standards and guidelines and applicable collective agreements. You will collaborate with team members to maintain accurate schedules, communicate changes, and respond to staff and client needs.

Key Responsibilities:

• Staff Scheduling: Prepare and adjust schedules for designated staff to meet client needs and service requirements, ensuring compliance with organizational policies and collective agreements. This includes daily, short-term, and long-term scheduling.

• Staff Management: Manage scheduling requests for staff absences (vacation, sick leave, etc.) and assign appropriate replacements using automated shift filling software, adhering to staffing policies and collective agreements. Reviews and verifies staff timesheets. Manage expense report

• Staff Support: Receive staff feedback and inquiries, and liaise with managers and Human Resources to resolve issues.

• Documentation and Reporting: Maintain accurate online records of staff schedules and any scheduling changes. Ensure all documentation is up to date and aligned with service delivery standards.

• Team Collaboration: Collaborate with managers to address staffing requirements. Inform managers of any concerns or difficulties in staff placement or service delivery.

• Orientation: Assist in orienting new staff to scheduling procedures and provide ongoing support regarding scheduling processes.

• Other Duties: Perform other scheduling and administrative tasks as required to support service delivery.

Qualifications:

• Completion of Grade 12, supplemented by an Office Administration Certificate or equivalent experience.
• A minimum of two (2) years of recent related experience in scheduling, administrative support, or similar roles.
• An equivalent combination of education, training, and experience will be considered.
• WHMIS Certification
• Ministry of Justice Criminal Record Clearance

Skills and Abilities:

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Proficiency in using office equipment and related software.
• Ability to analyze and resolve scheduling conflicts and issues.
• Ability to type at a minimum of 50 words per minute.
• Intermediate knowledge of MS Office including Excel.
• Knowledge of general office procedures
• Strong attention to detail, with the ability to manage multiple tasks efficiently.
• Experience with automated shift filling software and/or HRIS technology considered an asset.
• Experience working with Labour Relations matters is an asset.

Working Conditions:

• Temporary full-time position based in Vancouver, BC.
• Opportunity to contribute to a meaningful cause by supporting mental health services in the community.

About Coast

Coast Mental Health (Coast) is one of the largest mental health non-profit societies in Canada and operates a large array of innovative housing and community-based rehabilitation services for people with a mental illness living in and around Vancouver. Coast operates in the Lower Mainland of British Columbia providing approximately 1000 people with supportive housing and 4000 clients living in the community with a wide variety of programs and services.

Coast fosters a client-driven, recovery-oriented environment that promotes restoring health, personal growth and a return to society for individuals with a mental illness through advocacy and providing direct programs and services. Coast is deeply invested in cultural safety, reconciliation, and anti-racism. Our employees receive training on cultural humility, trauma-informed practice, and inclusive leadership. We strive to reflect the communities we serve and value lived experience alongside professional qualifications.

Why Coast

• We recognize safety as a top priority for the organization.
• We believe in our people and recognize hard work.
• We operate client-centered care under the principles of psychosocial rehabilitation.
• We offer a variety of work placement opportunities within the organization.
• We strive to be the best that we can be.
• We hold Exemplary Standing with Accreditation Canada.
• We have been recognized with numerous awards for our innovative programming.
• We care about our employees, and believe in living our values and culture throughout the organization

Some of the Benefits we Offer

• 100% employer-paid benefits for employees and their families.

• Vision Care, Dental Care, Prescription Drugs, Naturopath, Acupuncture, Chiropractic, Group Life, Massage therapy, Physiotherapy, and Unlimited Out-of-Province and Out-of-Country Emergencies.

• General sick-leave accruals.

• Long-term disability programs. Short-term disability programs available to exempt positions only.

• 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year.

• 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total.

• Employee and Family Assistance Program, which includes personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching. In addition, Coast provides a cognitive behavioural therapy program (CBT abilities program) and Headversity for managing a variety of life issues and includes self-paced therapeutic support.

• Municipal Pension Plan with guaranteed lifetime monthly pension when you retire. More information can be found at: https://mpp.pensionsbc.ca.

***For any unionized positions, current/internal Coast employees must apply within seven (7) days of the posting date with their internal UKG account (using their Coast email address), in order to be considered as an internal applicant. Current/internal Coast employees who apply to a unionized position using an external account (or email), or after the seven (7) day deadline will be considered an external candidate. In this case, seniority will not be considered.***

Coast Mental Health is committed to creating a culture of diversity and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, gender, ethnicity, sexual orientation, religion or disability.