Assistant Manager, Housing Services
Top Benefits
About the role
Faculty/Department Student Affairs -Operations Unit SA - Housing Services Employee Group URFA APT Collective Agreement Consideration Open with preference given to APT members. CUPE 5791 Job Family Category Staff Number of Vacancies 1 Position Summary
Ready to make campus feel like home? The University of Regina is looking for a dynamic Assistant Manager, Housing Services to help lead the charge in creating an exceptional student living experience!
Reporting to the Manager of Housing Services, the Assistant Manager provides leadership and operational oversight for occupancy management, front desk operations, and the day-to-day administrative functions of the housing team. This role is integral to ensuring that residence occupancy goals are met through efficient processes, high-quality customer service, and collaborative planning aligned with the University of Regina’s strategic enrolment objectives.
What You’ll Do:
- A primary responsibility of this position is to support strategic occupancy management for housing. This includes the full management of the student residence application and enrolment process using the StarRez software platform. The Assistant Manager ensures accurate implementation of housing assignments, residential fees, and the overall communication process related to student accommodations. The role is also responsible for maintaining current and accurate reporting on occupancy trends, applications, offers, and other reports, as requested.
- Front desk operations are a key area of accountability. The Assistant Manager oversees the front-line administrative team, including the supervision, hiring, training, and performance review of a small team of full-time CUPE administrative staff. The position also supports the training of approximately 40-60 student staff, ensuring consistency in customer service and issue resolution. The Assistant Manager is responsible for maintaining high standards of service at the front desk, including managing all resident and guest inquiries via phone, email, or in-person interactions. This includes addressing and resolving issues related to community standards, resident concerns, and other operational challenges.
- In addition to operational leadership, the Assistant Manager supports financial and administrative functions of Housing Services. This includes assisting in budget preparation and mid-year reporting, overseeing the debt collection process, and ensuring financial practices adhere to institutional policies. The role also plays a key part in emergency response and provides direction and support to staff and residents during urgent or emergent situations.
- The Assistant Manager will also contribute to ensuring clear and timely communication with prospective residents and guests, and collaborates with campus partners to support recruitment and retention initiatives through tours, events, advertising, and general support.
- Overall, this position is essential in maintaining a high standard of service, supporting a positive residential experience, and achieving strategic occupancy and operational goals for Housing and Hospitality Services at the University of Regina.
- Plus More: Be ready to take on additional related tasks as assigned – your role is dynamic and essential to our success!
Why Join Us?
At the University of Regina, we’re more than just a campus – we’re a community!
Join our team and enjoy:
- Meaningful Impact: Your work directly contributes to creating a better environment for students, faculty, and staff.
- Professional Growth: We support your development, offering opportunities for advancement and learning.
- Work-Life Balance: We value your well-being and know your personal life is most important!
- Dynamic and Inclusive Workplace: We value diversity and inclusivity. You’ll be part of a team that celebrates different perspectives, backgrounds, and experiences, making every day an opportunity for personal growth.
- Innovation Culture: We encourage fresh ideas and innovative thinking.
- Competitive Compensation: We offer competitive compensation package and benefits to reward your talent. A few of the these benefits include Health/Dental/Vision Benefits, flexible spending account, Defined Contribution Pension Plan, and much more!
Come be the bridge between strategy, service, and student satisfaction – your next great chapter starts here.
Position Requirements
What You’ll Bring to this Position:
- Undergraduate degree in Business, Education, or a related field preferred.
- Minimum two years of experience in student services, housing/accommodations, or related administrative roles. Direct experience in a student housing environment is strongly preferred.
- An equivalent combination of education and experience will be considered.
Skills That Will Ensure Your Success in the Role:
- Experience with occupancy management, including assignments, room changes, and vacancy tracking preferred.
- Advanced-level knowledge and hands-on experience using the StarRez housing management system or similar housing management software strongly preferred. This includes demonstrated expertise in configuring software modules, managing housing assignments, reporting and analytics, portal design and maintenance, and troubleshooting user issues.
- Experience supervising and supporting staff, including hiring, training, and performance management.
- Strong communication skills for in-person, phone, and electronic interactions; adept at resolving issues with professionalism.
- Excellent organizational and problem-solving abilities; able to prioritize tasks and work independently under tight deadlines.
- Understanding of student recruitment and retention strategies; experience working with diverse populations.
- Proven financial management skills, including budgeting, revenue generation, and expense control.
Physical Demands
Primarily an office environment.
May be required to do some lifting to support accommodations needs.
Pay Grade APT 4 Salary Range $66,740-$90,060 Annually (as of July 1, 2025) Status Permanent Work Hours
- Typically 8:15 am – 4:30 pm Monday to Friday.
- Some evenings and weekends, as needed.
- On-call required.
- Travel 3-4 times per year – may include weekends.
- Must be available during student resident arrivals and departures (arrivals typically end of August, beginning of January and end of April).
- Must be available to support non-student arrivals and departures.
Duration (if Term/Temporary) Full-Time/Part-Time Full Time Preference Posting No Preference Target Posting Not Targeted
Additional Information
Contact Information
Job Open Date
06/26/2025
Job Close Date
07/02/2025
Open Until Filled
No
Special Application Instructions
We know imposter syndrome can get in the way, so please don’t hesitate to apply. We’d love to hear from you. Submit your application today!
Diversity Statement
The University of Regina is committed to an inclusive workplace that reflects the richness of the community that we serve. The University welcomes applications from all qualified individuals, including individuals within the University’s employment equity categories of women, persons with disabilities, members of visible minorities, Indigenous persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code.
About University of Regina
The University of Regina is the leading experience-based learning university in Saskatchewan, located in the province's capital. The preferred institution for more than 16,000 students, the University of Regina is home to 10 faculties, two academic units and approximately two dozen academic departments which have established reputations for excellence and innovative programs leading to bachelor’s, master’s, and doctoral degrees.
With more than 120 undergraduate academic programs and over 80 graduate programs, the University and its federated colleges offer small class sizes, world-class research, and a beautiful campus!
Our alumni – numbering more than 90,000 – contribute to and build our society in Saskatchewan and in Canada. Our history, our accomplishments, and our growth as a university stem from our commitment to working together for the good of our local and global communities.
Assistant Manager, Housing Services
Top Benefits
About the role
Faculty/Department Student Affairs -Operations Unit SA - Housing Services Employee Group URFA APT Collective Agreement Consideration Open with preference given to APT members. CUPE 5791 Job Family Category Staff Number of Vacancies 1 Position Summary
Ready to make campus feel like home? The University of Regina is looking for a dynamic Assistant Manager, Housing Services to help lead the charge in creating an exceptional student living experience!
Reporting to the Manager of Housing Services, the Assistant Manager provides leadership and operational oversight for occupancy management, front desk operations, and the day-to-day administrative functions of the housing team. This role is integral to ensuring that residence occupancy goals are met through efficient processes, high-quality customer service, and collaborative planning aligned with the University of Regina’s strategic enrolment objectives.
What You’ll Do:
- A primary responsibility of this position is to support strategic occupancy management for housing. This includes the full management of the student residence application and enrolment process using the StarRez software platform. The Assistant Manager ensures accurate implementation of housing assignments, residential fees, and the overall communication process related to student accommodations. The role is also responsible for maintaining current and accurate reporting on occupancy trends, applications, offers, and other reports, as requested.
- Front desk operations are a key area of accountability. The Assistant Manager oversees the front-line administrative team, including the supervision, hiring, training, and performance review of a small team of full-time CUPE administrative staff. The position also supports the training of approximately 40-60 student staff, ensuring consistency in customer service and issue resolution. The Assistant Manager is responsible for maintaining high standards of service at the front desk, including managing all resident and guest inquiries via phone, email, or in-person interactions. This includes addressing and resolving issues related to community standards, resident concerns, and other operational challenges.
- In addition to operational leadership, the Assistant Manager supports financial and administrative functions of Housing Services. This includes assisting in budget preparation and mid-year reporting, overseeing the debt collection process, and ensuring financial practices adhere to institutional policies. The role also plays a key part in emergency response and provides direction and support to staff and residents during urgent or emergent situations.
- The Assistant Manager will also contribute to ensuring clear and timely communication with prospective residents and guests, and collaborates with campus partners to support recruitment and retention initiatives through tours, events, advertising, and general support.
- Overall, this position is essential in maintaining a high standard of service, supporting a positive residential experience, and achieving strategic occupancy and operational goals for Housing and Hospitality Services at the University of Regina.
- Plus More: Be ready to take on additional related tasks as assigned – your role is dynamic and essential to our success!
Why Join Us?
At the University of Regina, we’re more than just a campus – we’re a community!
Join our team and enjoy:
- Meaningful Impact: Your work directly contributes to creating a better environment for students, faculty, and staff.
- Professional Growth: We support your development, offering opportunities for advancement and learning.
- Work-Life Balance: We value your well-being and know your personal life is most important!
- Dynamic and Inclusive Workplace: We value diversity and inclusivity. You’ll be part of a team that celebrates different perspectives, backgrounds, and experiences, making every day an opportunity for personal growth.
- Innovation Culture: We encourage fresh ideas and innovative thinking.
- Competitive Compensation: We offer competitive compensation package and benefits to reward your talent. A few of the these benefits include Health/Dental/Vision Benefits, flexible spending account, Defined Contribution Pension Plan, and much more!
Come be the bridge between strategy, service, and student satisfaction – your next great chapter starts here.
Position Requirements
What You’ll Bring to this Position:
- Undergraduate degree in Business, Education, or a related field preferred.
- Minimum two years of experience in student services, housing/accommodations, or related administrative roles. Direct experience in a student housing environment is strongly preferred.
- An equivalent combination of education and experience will be considered.
Skills That Will Ensure Your Success in the Role:
- Experience with occupancy management, including assignments, room changes, and vacancy tracking preferred.
- Advanced-level knowledge and hands-on experience using the StarRez housing management system or similar housing management software strongly preferred. This includes demonstrated expertise in configuring software modules, managing housing assignments, reporting and analytics, portal design and maintenance, and troubleshooting user issues.
- Experience supervising and supporting staff, including hiring, training, and performance management.
- Strong communication skills for in-person, phone, and electronic interactions; adept at resolving issues with professionalism.
- Excellent organizational and problem-solving abilities; able to prioritize tasks and work independently under tight deadlines.
- Understanding of student recruitment and retention strategies; experience working with diverse populations.
- Proven financial management skills, including budgeting, revenue generation, and expense control.
Physical Demands
Primarily an office environment.
May be required to do some lifting to support accommodations needs.
Pay Grade APT 4 Salary Range $66,740-$90,060 Annually (as of July 1, 2025) Status Permanent Work Hours
- Typically 8:15 am – 4:30 pm Monday to Friday.
- Some evenings and weekends, as needed.
- On-call required.
- Travel 3-4 times per year – may include weekends.
- Must be available during student resident arrivals and departures (arrivals typically end of August, beginning of January and end of April).
- Must be available to support non-student arrivals and departures.
Duration (if Term/Temporary) Full-Time/Part-Time Full Time Preference Posting No Preference Target Posting Not Targeted
Additional Information
Contact Information
Job Open Date
06/26/2025
Job Close Date
07/02/2025
Open Until Filled
No
Special Application Instructions
We know imposter syndrome can get in the way, so please don’t hesitate to apply. We’d love to hear from you. Submit your application today!
Diversity Statement
The University of Regina is committed to an inclusive workplace that reflects the richness of the community that we serve. The University welcomes applications from all qualified individuals, including individuals within the University’s employment equity categories of women, persons with disabilities, members of visible minorities, Indigenous persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code.
About University of Regina
The University of Regina is the leading experience-based learning university in Saskatchewan, located in the province's capital. The preferred institution for more than 16,000 students, the University of Regina is home to 10 faculties, two academic units and approximately two dozen academic departments which have established reputations for excellence and innovative programs leading to bachelor’s, master’s, and doctoral degrees.
With more than 120 undergraduate academic programs and over 80 graduate programs, the University and its federated colleges offer small class sizes, world-class research, and a beautiful campus!
Our alumni – numbering more than 90,000 – contribute to and build our society in Saskatchewan and in Canada. Our history, our accomplishments, and our growth as a university stem from our commitment to working together for the good of our local and global communities.