Intake Coordinator
Top Benefits
About the role
Location: Oakville – On-site role, based at the clinic’s front desk, supporting daily operations and patient interactions.
Benefits that Shine:
- Comprehensive Health & Wellness Coverage – 100% employer-paid extended health, dental, and vision care. Includes prescription coverage, life insurance, disability insurance, and access to a wellness program.
- Employee Assistance Program (EAP) – 24/7 access to confidential support services including counselling (virtual/in-person), trauma support, coaching, and more.
- Generous Paid Time Off – Includes vacation, sick days, and personal days, with paid time for training, admin work, and team meetings.
- Company Pension & RRSP Matching – Plan for your future with an employer-matched Deferred Profit-Sharing Plan (DPSP) and Registered Retirement Savings Plan (RRSP).
- Tuition Reimbursement & Professional Development – Annual $500 external education allowance, internal learning programs, and paid access to mentorship and career advancement.
- Flexible Work Schedules & Remote Options – Create a schedule that works for your lifestyle. Enjoy a hybrid model with the ability to work from home for documentation, billing, and virtual care. (Please note: this is not a remote-only position.)
- Structured Onboarding Program – Includes structured training, job shadowing, and one-on-one mentorship tailored to your experience.
- Relocation Assistance – Moving to join our team? We offer support to help ease your transition.
- Casual Dress & Supportive Culture – We value comfort and authenticity. Our work culture is grounded in mutual respect, collaboration, and a shared commitment to quality care.
- On-Site Parking – Free, convenient parking at many of our locations.
- Company Events & Team Connection – Regular in-person socials, holiday parties, peer support groups, and a welcoming, OT-led team environment.
- Award-Winning & OT-Centered – Proud recipient of the OBIA Rehab Company of the Year Award. Our focus is 100% Occupational Therapy—designed by OTs, for OTs
Why Choose Us?
- Award-Winning: Proud recipients of the OBIA Rehab Company of the Year Award.
- Occupational Therapy Focus: We're exclusively OT-centered, fostering collaboration and providing unparalleled support.
- Continuous Development: Access internal educational programs, mentorship initiatives, and specialized training to enhance your skills!
- Variety of Roles: Whether you're a seasoned pro or a fresh graduate, we offer diverse opportunities for growth and advancement. We offer new graduate mentorship programs, senior positions for CAT caseload development, and FCCs and Case Management roles. Full time/part time consultant positions and employee full time salary positions are available. Note: part time applicants must provide 20 hours per week of services.
- Work Environment: Enjoy the best of both worlds with our hybrid model, offering the flexibility to work from home and engage with communities. Our therapists craft their schedules for optimal work-life balance, ensuring a fulfilling career.
- Supportive Culture: Experience a nurturing environment where your contributions are valued, and you're encouraged to thrive. Our leadership teams consist of personable and approachable OT managers.
Who We Are:
At Innovative OT, we're committed to making a profound difference in people's lives. Our services span all demographics, from pediatric to geriatric, addressing a range of impairments and disabilities.
Key Responsibilities:
- Coordinate new referrals from intake through to service initiation
- Connect with clients to gather key information and provide clear, supportive explanations of the process
- Document client needs related to physical, emotional, and cognitive challenges
- Prepare and manage intake forms and digital documents, ensuring timely completion and follow-up
- Maintain ongoing communication with clients and referral partners to provide status updates
- Track the progress of each intake to ensure nothing falls through the cracks
- Build strong relationships with legal, healthcare, and community partners to support seamless client care
- Provide thoughtful, trauma-informed communication to individuals who may be overwhelmed or in distress
- Support clients in understanding next steps and available services
- Contribute to a high-quality, client-centered experience from first contact to service launch
** Need HCAI and MVA Experience **
** Needs Experience with Serious Injuries **
Who You Are:
- An excellent communicator who is patient, empathetic, and detail-oriented
- Passionate about community connection and building strong partnerships across teams
- Able to manage a high volume of tasks with professionalism and follow-through
- Confident working with individuals recovering from injury or trauma
- Experienced in customer service, healthcare, or rehabilitation settings (asset)
Salary Range: $50,000
Given applicants will be of variable backgrounds for this position, compensation will be discussed at the time of interviewing based on skill level, experience and education.
We are excited to fit the right fit for our team. If you possess these qualifications, we welcome your application.
Check us out! Innovativeot.com
About Innovative Occupational Therapy Services
At Innovative Occupational Therapy Services, our primary area of clinical focus is traumatic injury. We have a reputation in making an instrumental difference in the most complicated clinical situations. Innovative OT consists of a small group of highly skilled therapists. Our area of proficiency is in assisting our client's and referral sources in successfully accomplishing the following services with an unsurpassed level of knowledge and expertise: Urgent Hospital Discharge Planning Assessments of Attendant Care Needs – Form 1 Retro-Active Assessments; Rebuttals Functional In-Home Occupational Therapy Assessments Work Site/Ergonomic/ Vocational Rehabilitation Services Home Accessibility Assessments Completion of Glasgow Outcome Scale Extended (GOSE) Administration of Spinal Cord Injury Measure (SCIM) Medical-Legal/ Slip-Fall and Future Care Cost Assessment Reports Wheelchair Seating Assessments/ Prescription Individualized Occupational Therapy Intervention Services Progressive Goal Attainment Programs
Our areas of clinical practice include acquired brain injury/ neurological impairments, severe orthopedic injury (spinal cord injury/amputation/fractures), psychological disabilities and chronic pain. We provide hospital discharge planning services, followed by community based individualized care planning. There are a multitude of different types of intervention services our team provides including: home/vehicle accessibility, equipment prescription, community safety/reintegration, wheelchair positioning/ seating prescriptions, activities of daily living (ADL) re-training/ functional restoration programming, cognitive remediation/compensatory therapies, cognitive behavioural therapy, quality of life and return to modified sport programs. Our team is additionally skilled in vocational services, including return to work programs, work-site, vocational exploration and ergonomic assessments.
Intake Coordinator
Top Benefits
About the role
Location: Oakville – On-site role, based at the clinic’s front desk, supporting daily operations and patient interactions.
Benefits that Shine:
- Comprehensive Health & Wellness Coverage – 100% employer-paid extended health, dental, and vision care. Includes prescription coverage, life insurance, disability insurance, and access to a wellness program.
- Employee Assistance Program (EAP) – 24/7 access to confidential support services including counselling (virtual/in-person), trauma support, coaching, and more.
- Generous Paid Time Off – Includes vacation, sick days, and personal days, with paid time for training, admin work, and team meetings.
- Company Pension & RRSP Matching – Plan for your future with an employer-matched Deferred Profit-Sharing Plan (DPSP) and Registered Retirement Savings Plan (RRSP).
- Tuition Reimbursement & Professional Development – Annual $500 external education allowance, internal learning programs, and paid access to mentorship and career advancement.
- Flexible Work Schedules & Remote Options – Create a schedule that works for your lifestyle. Enjoy a hybrid model with the ability to work from home for documentation, billing, and virtual care. (Please note: this is not a remote-only position.)
- Structured Onboarding Program – Includes structured training, job shadowing, and one-on-one mentorship tailored to your experience.
- Relocation Assistance – Moving to join our team? We offer support to help ease your transition.
- Casual Dress & Supportive Culture – We value comfort and authenticity. Our work culture is grounded in mutual respect, collaboration, and a shared commitment to quality care.
- On-Site Parking – Free, convenient parking at many of our locations.
- Company Events & Team Connection – Regular in-person socials, holiday parties, peer support groups, and a welcoming, OT-led team environment.
- Award-Winning & OT-Centered – Proud recipient of the OBIA Rehab Company of the Year Award. Our focus is 100% Occupational Therapy—designed by OTs, for OTs
Why Choose Us?
- Award-Winning: Proud recipients of the OBIA Rehab Company of the Year Award.
- Occupational Therapy Focus: We're exclusively OT-centered, fostering collaboration and providing unparalleled support.
- Continuous Development: Access internal educational programs, mentorship initiatives, and specialized training to enhance your skills!
- Variety of Roles: Whether you're a seasoned pro or a fresh graduate, we offer diverse opportunities for growth and advancement. We offer new graduate mentorship programs, senior positions for CAT caseload development, and FCCs and Case Management roles. Full time/part time consultant positions and employee full time salary positions are available. Note: part time applicants must provide 20 hours per week of services.
- Work Environment: Enjoy the best of both worlds with our hybrid model, offering the flexibility to work from home and engage with communities. Our therapists craft their schedules for optimal work-life balance, ensuring a fulfilling career.
- Supportive Culture: Experience a nurturing environment where your contributions are valued, and you're encouraged to thrive. Our leadership teams consist of personable and approachable OT managers.
Who We Are:
At Innovative OT, we're committed to making a profound difference in people's lives. Our services span all demographics, from pediatric to geriatric, addressing a range of impairments and disabilities.
Key Responsibilities:
- Coordinate new referrals from intake through to service initiation
- Connect with clients to gather key information and provide clear, supportive explanations of the process
- Document client needs related to physical, emotional, and cognitive challenges
- Prepare and manage intake forms and digital documents, ensuring timely completion and follow-up
- Maintain ongoing communication with clients and referral partners to provide status updates
- Track the progress of each intake to ensure nothing falls through the cracks
- Build strong relationships with legal, healthcare, and community partners to support seamless client care
- Provide thoughtful, trauma-informed communication to individuals who may be overwhelmed or in distress
- Support clients in understanding next steps and available services
- Contribute to a high-quality, client-centered experience from first contact to service launch
** Need HCAI and MVA Experience **
** Needs Experience with Serious Injuries **
Who You Are:
- An excellent communicator who is patient, empathetic, and detail-oriented
- Passionate about community connection and building strong partnerships across teams
- Able to manage a high volume of tasks with professionalism and follow-through
- Confident working with individuals recovering from injury or trauma
- Experienced in customer service, healthcare, or rehabilitation settings (asset)
Salary Range: $50,000
Given applicants will be of variable backgrounds for this position, compensation will be discussed at the time of interviewing based on skill level, experience and education.
We are excited to fit the right fit for our team. If you possess these qualifications, we welcome your application.
Check us out! Innovativeot.com
About Innovative Occupational Therapy Services
At Innovative Occupational Therapy Services, our primary area of clinical focus is traumatic injury. We have a reputation in making an instrumental difference in the most complicated clinical situations. Innovative OT consists of a small group of highly skilled therapists. Our area of proficiency is in assisting our client's and referral sources in successfully accomplishing the following services with an unsurpassed level of knowledge and expertise: Urgent Hospital Discharge Planning Assessments of Attendant Care Needs – Form 1 Retro-Active Assessments; Rebuttals Functional In-Home Occupational Therapy Assessments Work Site/Ergonomic/ Vocational Rehabilitation Services Home Accessibility Assessments Completion of Glasgow Outcome Scale Extended (GOSE) Administration of Spinal Cord Injury Measure (SCIM) Medical-Legal/ Slip-Fall and Future Care Cost Assessment Reports Wheelchair Seating Assessments/ Prescription Individualized Occupational Therapy Intervention Services Progressive Goal Attainment Programs
Our areas of clinical practice include acquired brain injury/ neurological impairments, severe orthopedic injury (spinal cord injury/amputation/fractures), psychological disabilities and chronic pain. We provide hospital discharge planning services, followed by community based individualized care planning. There are a multitude of different types of intervention services our team provides including: home/vehicle accessibility, equipment prescription, community safety/reintegration, wheelchair positioning/ seating prescriptions, activities of daily living (ADL) re-training/ functional restoration programming, cognitive remediation/compensatory therapies, cognitive behavioural therapy, quality of life and return to modified sport programs. Our team is additionally skilled in vocational services, including return to work programs, work-site, vocational exploration and ergonomic assessments.