Communications Clerk B - Voice Services
Top Benefits
About the role
About the Opportunity
The position of Communications Call Centre Attendant (also referred to as "Locating") is responsible for providing a direct communications interface to physicians, clinics, patients, OR's, emergency response and Public Health organizations within the Nova Scotia Health and its related affiliates. This position is responsible for receiving all internal emergency calls (3333 - CODE and trauma) and coordinating the appropriate response teams and personnel. This position integrates and manages the "on-call" duty sheets and coordinates communications to on-call staff and assignments such as Multi-Organ Transplant Program (MOTP), SAFE, Operating Room (OR) and Post Anesthetic Care Unit (PACU) teams. This position is responsible for the operational needs of over 16,000 pager users, and provision of pager replacement and maintenance services.
About You
We would love to hear from you if you have the following:
- Grade XII and one year previous related experience required
- Must have accreditation or must commit to a three-month training period and pass the required test to become accredited
- Computer skills including proficiency in Microsoft Word and Excel
- Relevant knowledge in the operation of telecommunications equipment i.e. pagers, cell phones, blackberries, single and multi-line landline telephone sets, teleconference sets and headsets
- Previous experience in health care/emergency or related field is an asset
- Demonstrated effective communication and interpersonal skills
- Ability to respond to, follow and interpret emergency procedures
- Ability to act on own initiative in instances where procedures do not exist
- Knowledge of medical terminology an asset
- Typing skills
- Competencies in other languages an asset, French preferred
A skills test will be part of the selection process.
Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.
Hours
- Permanent, Full-time Position, 70 Hours Bi-weekly
- Shifts could include, days, evenings, weekends & overnight shifts
Compensation and Benefits
$23.35 - $25.39 Hourly
Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.
About Nova Scotia Health Authority
We are Nova Scotia Health. We are rural and urban. We are in hospitals, health centres and community. We serve individuals and communities from Yarmouth to Cape Breton, from Amherst to Halifax, and everything in between.
We are researchers and learners, looking for new ways to prevent and treat disease and maintain health. We are partners – with community groups, schools, government, foundations and auxiliaries, community health boards and, most importantly, with you.
Most of all, we are a community of caring, compassionate people who care deeply about health, healing and learning. Together with you, we will create a healthier Nova Scotia.
Mission: Working together to achieve excellence in health, healing and learning
Vision: Healthy people, healthy communities – for generations
Communications Clerk B - Voice Services
Top Benefits
About the role
About the Opportunity
The position of Communications Call Centre Attendant (also referred to as "Locating") is responsible for providing a direct communications interface to physicians, clinics, patients, OR's, emergency response and Public Health organizations within the Nova Scotia Health and its related affiliates. This position is responsible for receiving all internal emergency calls (3333 - CODE and trauma) and coordinating the appropriate response teams and personnel. This position integrates and manages the "on-call" duty sheets and coordinates communications to on-call staff and assignments such as Multi-Organ Transplant Program (MOTP), SAFE, Operating Room (OR) and Post Anesthetic Care Unit (PACU) teams. This position is responsible for the operational needs of over 16,000 pager users, and provision of pager replacement and maintenance services.
About You
We would love to hear from you if you have the following:
- Grade XII and one year previous related experience required
- Must have accreditation or must commit to a three-month training period and pass the required test to become accredited
- Computer skills including proficiency in Microsoft Word and Excel
- Relevant knowledge in the operation of telecommunications equipment i.e. pagers, cell phones, blackberries, single and multi-line landline telephone sets, teleconference sets and headsets
- Previous experience in health care/emergency or related field is an asset
- Demonstrated effective communication and interpersonal skills
- Ability to respond to, follow and interpret emergency procedures
- Ability to act on own initiative in instances where procedures do not exist
- Knowledge of medical terminology an asset
- Typing skills
- Competencies in other languages an asset, French preferred
A skills test will be part of the selection process.
Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.
Hours
- Permanent, Full-time Position, 70 Hours Bi-weekly
- Shifts could include, days, evenings, weekends & overnight shifts
Compensation and Benefits
$23.35 - $25.39 Hourly
Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.
About Nova Scotia Health Authority
We are Nova Scotia Health. We are rural and urban. We are in hospitals, health centres and community. We serve individuals and communities from Yarmouth to Cape Breton, from Amherst to Halifax, and everything in between.
We are researchers and learners, looking for new ways to prevent and treat disease and maintain health. We are partners – with community groups, schools, government, foundations and auxiliaries, community health boards and, most importantly, with you.
Most of all, we are a community of caring, compassionate people who care deeply about health, healing and learning. Together with you, we will create a healthier Nova Scotia.
Mission: Working together to achieve excellence in health, healing and learning
Vision: Healthy people, healthy communities – for generations