Patient Care Coordinator - Red Deer, AB

At Avant Respiratory, we are committed to providing the highest quality in sleep therapy services across Canada. We provide clinical consultation, diagnostic services, and treatment for a wide range of sleep disorders. We are dedicated to helping our patients improve their lives through better sleep.

Are you an organized and personable Patient Care Coordinator with a knack for exceptional customer service and administrative skills? If you thrive in a fast-paced environment and love ensuring patients receive the best care possible, this opportunity is perfect for you

We are in expansion mode, building our new division in oxygen space, and actively recruiting a Patient Care Coordinator**to join our team in Red Deer, AB*. This role offers growth and leadership opportunity as the company and business expand.*

Key Responsibilities include but are not limited to:

• Warmly welcome clients and assist them with purchases, booking appointments and answer general therapy inquiries.

• Promptly answer telephone calls and receive faxes, distribute correspondence and inquiries to appropriate associates, requisition supplies and additional office duties.

• Billing insurance and government agencies.

• Maintain accurate records of submission and payment, minimize accounts receivable and ensure prompt collection of outstanding payments.

• Adhere to patient charting protocols in Electronic Medical Records system.

• Assist with the initial Oxygen set-up with provision of equipment and instructions.

• Assist with basic troubleshooting of Oxygen Therapy equipment and/or PAP equipment and supplies.

• Assist clients with CPAP set-up.

• Troubleshoot PAP equipment and supplies.

• Assist with CPAP inventory.

• Re-supply calls to clients.

• Able to lift 50 pounds of equipment.

• Support marketing efforts by maintaining literature supplies, forming relationships with referral sources, assisting social media efforts, and managing patient experience feedback.

• Required to be part of the on-call rotation, a fair and equitable schedule.

Skills & Qualifications

• A minimum of 2+ years in Medical Administration or Customer Service experience is preferred.

• Experience in healthcare or sleep therapy is considered an asset but it is not required, training is provided.

• Registered healthcare professional (RN/RPN) is a plus but not a requirement. We welcome all applicants!

• Must have a valid driving license and clean drivers abstract.

• A background in sales support and merchandising is considered an asset.

• Excellent organizational and administrative skills with impeccable attention to detail.

• Proficiency working with Microsoft Office Suite (Word, Excel, and Outlook), Quickbooks, or similar accounting software & experience with CRM/EMR or related system.

• The ability to quickly learn and understand various processing in a constantly changing environment.

• A professional, friendly interpersonal manner with strong customer service values.

• Strong written and verbal communication skills.

• Good time management skills and ability to work effectively under pressure and meet demanding deadlines.

• Ability to multi-task, assess situations and prioritize tasks accordingly.

• Good listening skills along with the ability to accept and follow directions.

AvantSleep Offers:

• Competitive Salary

• Comprehensive Benefits Plan

• RRSP Matching Program

• Health Life insurance

• Dental and Vision

• Mileage pay/reimbursement

• Excellent Work/Life balance

Job type: Full-time, Permanent

Schedule: 40 hours per week, plus on-call

Pay: starts at $23/hour (rate may vary on licenses/experiences)

Website: www.avantsleep.com

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