About the role
Join Our Pack at Allandale Veterinary Hospital
Allandale Veterinary Hospital is seeking a caring, compassionate, and highly organized animal lover to join our fast-paced, skilled team of veterinary professionals. This is an exciting opportunity for someone who values exceptional client and patient experiences and wants to make a real difference.
If this sounds like your purr‑fect fit, we'd love to hear from you.
Key Responsibilities
*
Greet clients and patients by name with warmth and compassion
*
Triage client concerns to ensure appointments are booked accurately
*
Manage incoming emails, texts, and phone calls
*
Efficiently and accurately process payments
*
Schedule future appointments within appropriate timelines
*
Complete daily reports and assigned tasks
*
Admit patients for appointments, surgeries, and procedures
*
Weigh patients upon arrival
*
Counsel clients on basic nutrition, pre- and post-operative care, and treatment instructions
*
Promote hospital goods and services to clients
*
Address client concerns and questions, referring to the appropriate veterinarian or supervisor when necessary
*
Accurately place medication and food orders
*
Coordinate smooth client and patient flow within the hospital
*
Maintain cleanliness according to hospital checklists
Skills & Abilities
*
Strong empathy, understanding, and emotional support for clients
*
Calm and caring demeanor when handling patients
*
Comfort and passion for working with all types of animals
*
Detail-oriented with excellent organizational and multi-tasking skills
*
Team-oriented with strong interpersonal and communication (verbal, written, and telephone) skills
*
Ability to maintain confidentiality
Required Qualifications
*
2-3 years of experience as a Client Services Representative, preferably in health care (animal or human)
*
Proficiency with current technology, including Microsoft Office and email systems
*
Flexibility to work various shifts, including evenings and weekends
Preferred (but not required - we are happy to train):
*
At least 1 year of experience in a veterinary hospital
*
Familiarity with Cornerstone software
*
Basic understanding of medical terminology
If you have the skills above, along with a love for animals, please apply with your cover letter and resume -- we can't wait to meet you.
About Abbotsford Animal Hospital
NVA Canada is a rapidly growing community of Canadian veterinary hospitals and passionate professionals dedicated to serving the local needs of pets and their owners. For the love of animals and the people who love them.
Globally, the NVA community tops 1500 veterinary hospitals and pet resorts in the United States, Canada, Australia, New Zealand and Singapore. Over 35,000 veterinary professionals work to improve the well-being of patients by providing progressive and compassionate veterinary care. In Canada, we have over 140 practices in every province, coast-to-coast.
Since the first hospital joined NVA in 1997, founding veterinarian Dr. Stanley Creighton has emphasized support for the local medical standards established by individual doctors and practices. He has always believed that when veterinarians craft strategies specific to their own hospitals and communities, high quality patient care and client services follow.
This vision for local empowerment and servant leadership continues at NVA Canada today. We are partners in possibility, making new professional tools and resources available to hospitals, supporting with recruiting, administration and management, and caring for caregivers so the Canadian community can continue to grow and thrive.
Get to know NVA Canada: https://www.nvacanada.ca/about-us/#dearflip-df_6958/1/
About the role
Join Our Pack at Allandale Veterinary Hospital
Allandale Veterinary Hospital is seeking a caring, compassionate, and highly organized animal lover to join our fast-paced, skilled team of veterinary professionals. This is an exciting opportunity for someone who values exceptional client and patient experiences and wants to make a real difference.
If this sounds like your purr‑fect fit, we'd love to hear from you.
Key Responsibilities
*
Greet clients and patients by name with warmth and compassion
*
Triage client concerns to ensure appointments are booked accurately
*
Manage incoming emails, texts, and phone calls
*
Efficiently and accurately process payments
*
Schedule future appointments within appropriate timelines
*
Complete daily reports and assigned tasks
*
Admit patients for appointments, surgeries, and procedures
*
Weigh patients upon arrival
*
Counsel clients on basic nutrition, pre- and post-operative care, and treatment instructions
*
Promote hospital goods and services to clients
*
Address client concerns and questions, referring to the appropriate veterinarian or supervisor when necessary
*
Accurately place medication and food orders
*
Coordinate smooth client and patient flow within the hospital
*
Maintain cleanliness according to hospital checklists
Skills & Abilities
*
Strong empathy, understanding, and emotional support for clients
*
Calm and caring demeanor when handling patients
*
Comfort and passion for working with all types of animals
*
Detail-oriented with excellent organizational and multi-tasking skills
*
Team-oriented with strong interpersonal and communication (verbal, written, and telephone) skills
*
Ability to maintain confidentiality
Required Qualifications
*
2-3 years of experience as a Client Services Representative, preferably in health care (animal or human)
*
Proficiency with current technology, including Microsoft Office and email systems
*
Flexibility to work various shifts, including evenings and weekends
Preferred (but not required - we are happy to train):
*
At least 1 year of experience in a veterinary hospital
*
Familiarity with Cornerstone software
*
Basic understanding of medical terminology
If you have the skills above, along with a love for animals, please apply with your cover letter and resume -- we can't wait to meet you.
About Abbotsford Animal Hospital
NVA Canada is a rapidly growing community of Canadian veterinary hospitals and passionate professionals dedicated to serving the local needs of pets and their owners. For the love of animals and the people who love them.
Globally, the NVA community tops 1500 veterinary hospitals and pet resorts in the United States, Canada, Australia, New Zealand and Singapore. Over 35,000 veterinary professionals work to improve the well-being of patients by providing progressive and compassionate veterinary care. In Canada, we have over 140 practices in every province, coast-to-coast.
Since the first hospital joined NVA in 1997, founding veterinarian Dr. Stanley Creighton has emphasized support for the local medical standards established by individual doctors and practices. He has always believed that when veterinarians craft strategies specific to their own hospitals and communities, high quality patient care and client services follow.
This vision for local empowerment and servant leadership continues at NVA Canada today. We are partners in possibility, making new professional tools and resources available to hospitals, supporting with recruiting, administration and management, and caring for caregivers so the Canadian community can continue to grow and thrive.
Get to know NVA Canada: https://www.nvacanada.ca/about-us/#dearflip-df_6958/1/