Support Engineer
Top Benefits
About the role
Selling on Amazon is one of the company's fastest-growing businesses. Since 1999, third-party sellers have grown to account for 58% of Amazon sales, with a 52% annual growth rate compared to 25% for Amazon's first-party sales. The Selling Partner Financial Technology team aims to enable every partner to thrive globally by providing a trusted, simple, and intuitive financial experience. We support Stores Partners with foundational capabilities for financial event onboarding, balance tracking, payouts, collections, risk reduction, and internal financial reporting.
Currently serving 2.7M+ active sellers across 35+ Amazon internal businesses, we apply state-of-the-art technology to solve complex business problems. Our projects have significant visibility and impact, directly tied to Amazon's profitability and growth. We seek Software Development Engineers (SDEs) who want to stretch both their technical abilities and business awareness.
Ideal candidates will have sound technical acumen and enthusiasm for real-world problem-solving, an innovative mindset and persistence in tackling challenges, broad technical skills to optimize data synthesis and complex business rules, and the ability to employ the latest technology in supporting Amazon's next-generation selling partner services. As a team member, you'll gain unique insights into Amazon.com's operations, from back-end systems to business models and selling partner relationships.
The role requires exemplary analytical, critical thinking, and problem-solving skills, passion for maintaining highly reliable, distributed systems operating 24/7/365, effective collaboration with internal users, cross-functional development teams, and technical support, as well as excellent communication skills, self-motivation, flexibility, and a strong work ethic. Join our top-notch engineering team to build innovative software, develop advanced customer experiences, and make history while having fun!
Key job responsibilities
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects, primarily in Java
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- Work with engineering team for taking over active support issues and creating a team specific knowledge base and skill set
Basic Qualifications
- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
Preferred Qualifications
- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary for this position ranges from $70,100/year up to $117,000/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.
About Amazon
Amazon Web Services, like all Amazon businesses, is guided by four key tenets: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Our innovation starts with each customer’s challenge, so we are continually working on new and unprecedented opportunities to transform the way people live and work.
Support Engineer
Top Benefits
About the role
Selling on Amazon is one of the company's fastest-growing businesses. Since 1999, third-party sellers have grown to account for 58% of Amazon sales, with a 52% annual growth rate compared to 25% for Amazon's first-party sales. The Selling Partner Financial Technology team aims to enable every partner to thrive globally by providing a trusted, simple, and intuitive financial experience. We support Stores Partners with foundational capabilities for financial event onboarding, balance tracking, payouts, collections, risk reduction, and internal financial reporting.
Currently serving 2.7M+ active sellers across 35+ Amazon internal businesses, we apply state-of-the-art technology to solve complex business problems. Our projects have significant visibility and impact, directly tied to Amazon's profitability and growth. We seek Software Development Engineers (SDEs) who want to stretch both their technical abilities and business awareness.
Ideal candidates will have sound technical acumen and enthusiasm for real-world problem-solving, an innovative mindset and persistence in tackling challenges, broad technical skills to optimize data synthesis and complex business rules, and the ability to employ the latest technology in supporting Amazon's next-generation selling partner services. As a team member, you'll gain unique insights into Amazon.com's operations, from back-end systems to business models and selling partner relationships.
The role requires exemplary analytical, critical thinking, and problem-solving skills, passion for maintaining highly reliable, distributed systems operating 24/7/365, effective collaboration with internal users, cross-functional development teams, and technical support, as well as excellent communication skills, self-motivation, flexibility, and a strong work ethic. Join our top-notch engineering team to build innovative software, develop advanced customer experiences, and make history while having fun!
Key job responsibilities
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects, primarily in Java
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- Work with engineering team for taking over active support issues and creating a team specific knowledge base and skill set
Basic Qualifications
- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
Preferred Qualifications
- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary for this position ranges from $70,100/year up to $117,000/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.
About Amazon
Amazon Web Services, like all Amazon businesses, is guided by four key tenets: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Our innovation starts with each customer’s challenge, so we are continually working on new and unprecedented opportunities to transform the way people live and work.