Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.

When people feel connected and supported, communities become stronger, more resilient, and full of life. That’s the impact of people-powered change. Together, we create welcoming spaces where everyone is valued, differences are celebrated, and possibilities are endless. Be the spark. Shine bright. Help others shine too.

About the Role:

The Adult Fitness Lifestyle (AFL) Wellness Coach ensures excellent member service in the Fitness Centre by supervising activities, maintaining equipment, performing cleaning tasks, and modeling outstanding service.

Responsibilities:

Program & Service Delivery and Relationship Development

• Oversee and supervise activities within the Fitness Centre to ensure all members experience a safe and enjoyable workout environment.
• Engage proactively with members and clients by offering friendly greetings, maintaining eye contact, and anticipating their needs in a courteous and professional manner.
• Monitor and reinforce appropriate member etiquette in the Fitness Centre, addressing any issues promptly to ensure a positive shared environment.
• Perform regular cleaning and basic maintenance of fitness equipment.
• Conduct Fitness Centre orientations and respond to member inquiries.
• Deliver Y Thrive sessions, ensuring high-quality coaching standards are maintained and documentation is completed.
• Consistently provide exceptional member service, building relationships with members and supporting them in achieving their fitness objectives.
• Intervene and educate patrons regarding high-risk or unsafe exercise practices.

Health and Safety

• Maintain cleanliness and perform routine maintenance of all Fitness Centre equipment and accessories.
• Maintains a safe and supportive environment by following YMCA Health Safety/Child Protection and Emergency Response Policies and procedures.
• Respond to emergency situations as required.

Administrative Duties

• Accurately complete administrative tasks.

Qualifications:

• Previous experience in a customer service role is preferred.
• Obtain Y Thrive Coaching YMCA certification (within 3 months of hire).
• Post-secondary education in a related field (Bachelor of Physical Education, NAIT-PFT) or current personal training certification from an approved certifying body is considered an asset.
• Able to obtain a Police Information Check with Vulnerable sector check.
• Intermediate (Standard) First Aid and CPR-C.
• Strong computer skills with Office 365 word, excel and other applications an asset.
• Works well with team in a customer service capacity.
• Excellent interpersonal, communication and relationship building skills.

Why work for the YMCA?

The YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.

Joining the Y means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.

Our Commitment to Equity, Diversity, and Inclusion: Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.

If we can make the recruitment process more accessible for you, please let us know when we reach out about an opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Prior to your first day and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.