Guest Services Supervisor Jobs in Mississauga, ON
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Mississauga, ON
Guest Services Supervisor
Top Benefits
About the role
Your repartee is as legendary as your sense of hospitality
The Guest Service Supervisor has a dynamic approach that enables him/her to ensure the smooth running of reception, reservations, night audit and concierge operations. Because he.she excels in the art of juggling delicate situations and stands out for his.her responsiveness to the unexpected, he.she ensures an outstanding level of service at all times and makes sure that all team members do the same.
WHAT YOU'LL DO
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Plan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay.
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Support team members in their work and professional development.
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Ensure a regular presence in the service areas to ensure that our sense of aesthetics is everywhere and that all health, safety, hygiene, and sanitation regulations are respected.
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Be in constant communication with other departments to smoothly coordinate customer service activities, including inventory management during busy periods.
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Act as a resource person for the team both in terms of complaint management and the deployment of our service excellence, as well as in the event of an emergency or crisis.
WHAT YOU'LL BRING
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Diploma in Hotel Management, an asset
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Minimum 2 years' management or supervisory experience in a hotel context
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Leader capable of inspiring, motivating and mobilizing teams
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Ability to put yourself in the guest's shoes and understand their feelings and concerns
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Quick and effective management of requests and problems
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Tolerance of unhappy or stressed guests
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Strong computer knowledge - experience with OPERA PMS, an asset
WHAT WE OFFER
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Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
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A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
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Squats help you relax? Get access to a state-of-the-art gym right in your workplace.
The annual salary for this role is between 53 873$ and 67 341$, depending on experience, qualifications, and internal equity.
Apply - we look forward to hearing from you!
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About Germain Hotels
Germain Hotels is first and foremost a family business that has been shining for three generations. We're behind Le Germain, Alt and Escad Hotels across Canada. As one of the 50 best-run companies in the country, we thrive on attentive, personalized service, iconic hotel and restaurant style, and innovative practices.
With us, one thing is certain: the well-being of those we welcome, and of our team members, is our priority.
3 brands - 19 hotels - 15 restaurants, bars and cafés - 2 service centers - 11 cities