POSTING NUMBER:

2026-019

POSITION TITLE:

Manager, Supported Housing

UNION:

Excluded

WORK AREA:

Vancouver

SALARY RANGE:

$72,000 - $88,000

HOURS OF WORK:

Monday to Friday, 9:00 am – 5:00 pm and as operationally required

REPORTS TO:

Director, Operations

SUPERVISES:

Program Coordinators and Mental Health Workers

POSTING CLOSE DATE:

5:00pm on June 2, 2026

START DATE:

ASAP

All candidates are subject to a criminal record check.

Please see Job Description including required qualifications below.

About MPA Society

MPA Society is an award-winning and accredited non-profit agency that has supported people living with mental illness for over 50 years. Created on the principle of self-empowerment, our programs promote the dignity and well-being of people with mental illness by inspiring hope and supporting their recovery. MPA Society operates over 30 social, recreational, advocacy and housing programs that support people in their own communities.

This position supports the Director, Operations and worksites in Vancouver. The successful candidate will work with a variety of internal and external stakeholders. This dynamic and fast pace working environment will involve a balance between Mental Health program management and administration duties. We offer competitive wages and benefits, and opportunities to grow professionally with the organization while applying your abilities and values in a meaningful way for those we support.

NON-CONTRACT ROLE DESCRIPTION

TITLE:

Manager, Supported Housing

REPORTS TO:

Director, Operations

SUPERVISES:

Program Coordinators and Mental Health Workers

ROLE SUMMARY

The Manager, Supported Housing is responsible for the day-to-day operations and maintenance of assigned programs and residences in the non-licensed housing division. In conjunction with the Director, the Manager plays a key role in developing and implementing strategic plans, programs, policies and procedures for the division, and implementing performance measurements and quality initiates.

KEY ACCOUNTABILITIES

• Manages staff and volunteers by hiring, assigning work, providing feedback and evaluation, determining and providing required training and orientation, and maintaining timekeeping and attendance records. Resolves staffing issues and participates in the disciplinary process and grievance process in consultation with the Director and Human Resources.
• Ensures the maintenance, cleanliness and safety of programs and residences by monitoring compliance with standards and legislation and making arrangements with outside contractors for maintenance work. Ensures the maintenance of inventory of supplies.
• Performs administrative and financial functions for designated program areas, including monitoring budgets, completing timesheets for payroll purposes, authorizing expenditures, and preparing residential budgets and contracts for submission for funding agencies.
• Manages all aspects of referrals to designated area by interviewing clients, gathering background information, determining program suitability for potential clients, informing clients of program policies and procedures, and making referrals to other programs. Performs or oversees case planning with clients and healthcare providers to meet the needs of clients and the community.
• Advocates for clients by problem solving in areas such as financial assistance, accessing community resources, and obtaining volunteer placements. Prepares, reviews and maintains documents and reports such as care plans, resident progress reports, and statistics.
• Acts as a liaison and a representative of the agency with community agencies and funders and promotes and encourages community involvement in the division and the agency.

QUALIFICATIONS

A level of education, training and experience equivalent to a Bachelor’s Degree in a relevant behavioural science supplemented by training in accounting processes, plus 5 years recent experience in a mental health related agency with responsibility for front line service delivery, crisis debriefing and support, conflict resolution and case planning. Three years’ management or supervisory experience.

Strong understanding of the principles and practices involved with Housing First programs. Knowledge of psychosocial rehabilitation approaches and services, dual diagnosis issues, and community mental health and social service resources.

• Experience working with mental health consumers
• Ability to provide leadership and supervision to staff. Excellent communication and problem solving skills, the ability to exercise initiative and excellent judgement, including confidentiality pretraining to areas of agency operations.
• Ability to define priorities and manage time effectively in dealing with multiple priorities.
• Demonstrated ability to work effectively with a diverse group of individuals, including unionized staff and their representatives, mental health clients, funders, community agencies, government, the general public, and management.
• Ability to effectively advocate for individuals and groups, and to promote client empowerment.
• Ability to work independently with minimal supervision.
• Proficiency in Microsoft Office applications.