Advisor Assistant Job in Toronto for Alterna |

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Advisor Assistant

October 20 2020
Industries Bank, Insurance, Financial services
Categories Accounting, Finance, Trading, Asset management
Toronto, ON

Scope of Position

Under the direction of the Manager of Compliance and Operations – Wealth Management, the Advisor Assistant will be responsible for providing day-to-day support services to the Wealth Management sales force in various platforms or systems. Responsibilities include assisting in the preparation of client meetings, transaction documentation, and participating in campaigns or special projects in order to allow the Advisors the opportunity to maximize time efficiency and productivity to develop wealth creation strategies for clients and gain new business and revenue.

The incumbent will be committed to some continuing education and keep current with related industry issues to better support the Advisors. The Advisor Assistant will hold a current IIROC license and must be familiar with Privacy laws and industry regulations and abide by the applicable rules and regulations at all times.

Major Responsibilities

Follow up with mutual fund companies for problem resolutions and sales charges on behalf of Advisors and clients

  • Answer general client inquiries, resolve client issues and follow up
  • Call clients to book or confirm appointments
  • Assist with client meeting preparation and form completion
  • Booking and coordinating appointments and business development meetings
  • Tracking/Managing transfer of assets from other financial institutions
  • Assist in STARS input and training when necessary for the investment specialists
  • Proactively contacting clients in Wealth Management initiatives (ie Transition updates)
  • Ensuring adequate quantities of Aviso marketing material is available
  • Uncover support needs of Advisors, discuss with Manager and team-members and participate with its implementation
  • Prepare sales reports for senior leadership and branch staff
  • Manage Database of existing clients for Advisors
  • Print client reports and prepare client contact letters
  • Assist in managing the Advisors’ calendar/schedules
  • Provide support to the Wealth Management Sales team with regards to the planning software (answer questions/provide solutions)
  • Proficient in using various computer systems
  • Compose letters and memos on behalf of Advisors
  • Assist / co-ordinate in mass mailing campaigns
  • Assist with seminar preparation and arrange facilities and equipment as appropriate
  • Assist with preparation for training material, room and equipment coordinating
  • Keep Manager & other team members apprised of day to day operational issues/concerns and work together to resolve and improve process
  • Participate in developing campaigns or project initiatives to create wealth for clients and Alterna
  • Provide Back Up Support when needed for Wealth Management Operations
  • Adhere to all applicable industry regulations and privacy laws
  • Other duties as required


Education / Certification / Experience

  • Post-secondary degree/diploma in a related field considered an asset
  • Minimum 2 year experience in a similar administrative role
  • Completion of CSC/CPH required to obtain IIROC Investment Representative (IR) license.

Knowledge / Skills

  • Good knowledge of various computer applications such as Excel and Word
  • Strong knowledge of planning software
  • Basic understanding of mutual funds, securities market and insurance
  • Proficiency in systems use and transaction procedures

    About the Alterna Financial Group

    Alterna Savings and Credit Union Limited (Alterna) has been the Good in Banking for 111 years!

    Alterna has grown from its humble beginnings to be the second largest credit union in Ontario, and one of the Top 10 in Canada, with over $8 billion in assets under management and more than 167,000 members and a network of 35 branches across Ontario. The impressive growth throughout the years stems not only from merging with other credit unions, but also from significantly gaining new retail, business and not-for-profit members as people recognize Alterna’s philosophy of putting members first.

    Known for its fast-paced environment, Alterna is viewed as a trailblazer in the industry. Led by a CEO with a passion for innovation, Alterna was the first credit union to introduce a digital bank and the first to offer a fully digital end-to-end mortgage through its wholly-owned subsidiary, Alterna Bank.

    Alterna is proud of its long history of helping communities thrive. It shared its success in 2018 by donating more than $1 million to the community and, in partnership with employees, contributed 11,300 volunteer hours. Its flagship Community Micro Finance Program also helps underrepresented groups. Since inception, the program has disbursed more than $5 million in impact loans and helped change the lives of more than 1,000 participants and their families.

    Alterna is also extremely proud of its corporate culture. With a workforce of more than 600 employees, Alterna is honoured to be recipient of prestigious employer awards, including the National Capital Region’s Top Employers and Aon’s Best Employers (Platinum level) awards.

    For more information please visit and and connect with us on


    *At Alterna, we offer a competitive total rewards program and an opportunity to truly make a difference. If you put people first and value excellence and integrity, we hope you'll apply!

    * Although we appreciate all applicants, preference will be given to candidates who most closely meet the qualifications, key skills and competencies outlined above.

    * Alterna is compliant with the Ontarians with Disabilities Act. If you have a disability, please contact the recruiter to let us know how we can accommodate you.