Advisor, Sales and Customer Service, Maskatel Job in Saint-Hyacinthe for Bell | Jobs.ca
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Advisor, Sales and Customer Service, Maskatel

November 12 2020
Industries Telecommunications
Categories Commercial, Technical sales, Customer service, Customer Service, Call Centres, Information Technology
Saint-Hyacinthe, QC

Maskatel Group LP is a Bell Canada company that specializes in regional telecommunications, offering Internet access, digital television and telephony to both residential and business customers.

Headquartered in Saint-Hyacinthe, Maskatel includes four telecommunications companies: Compagnie de Téléphone Upton Inc., Compagnie de Téléphone de St-Victor, Compagnie de Téléphone de St-Ephrem and Télécommunications Xittel, serving residential and commercial customers in several areas of Quebec.

With massive investments of tens of millions of dollars in recent years, Maskatel is undergoing a period of great growth as it continues to expand its fiber optic network so as to improve its offering and customer experience.

Location: 770, boul. Casavant

Benefits of working for us:

  • Most generous pension plan on the market at 6%
  • Comprehensive group insurance program
  • Employee Assistance Program
  • Corporate discounts on Maskatel and Bell telecommunications services
  • Corporate discounts with many partners
  • Opportunity to develop your skills with free access to thousands of training courses on LinkedIn Learning
  • Stimulating challenges with a dynamic team that is dedicated to its customers!
  • Collaborative working atmosphere
  • The opportunity to grow as part of a local business that is involved in its community!
  • Free parking
  • Close to public transportation

Summary:

  • Reporting to the Supervisor, Residential Sales and Customer Service, the advisor's challenge is to generate sales that meet the customer’s needs and are profitable for the company while providing the highest quality customer service. More specifically:
  • Selling products and services based on customer needs;
  • Performing after-sales service activities (invoicing, relocations, general information, solving customers’ problems or referring them to the appropriate department);
  • Soliciting active customers and potential customers;
  • Using surveys to question customers on their satisfaction level;
  • Retaining customers who wish to cancel or reduce their products and services;
  • Managing customers’ administrative files.

Desired Qualifications and Profile:

  • You have experience or strong skills in sales-advising and/or customer service over the telephone
  • You have completed your DES and ideally you have training as a Customer Service Agent, Sales Advisor, Customer Relations Center Agent, in Administration or Office Automation
  • You stand out due to your strong customer service skills, and among other things, you have great interpersonal skills and you show courtesy, respect and conscientiousness towards customers.
  • You enjoy challenges.
  • You are a good communicator, you have a good telephone manner and you like to work as part of a team
  • You enjoy technology and you are comfortable working with computer systems
  • Good command of French
  • Functionally bilingual (French and English)
  • Interest in the telecommunications field

Terms of employment offered:

  • Permanent position, full-time, 40 hours/week
  • Several time slots available
  • Attractive commission scheme based on customer service quality and performance
  • Stimulating challenges in a context of business growth

COVID-19 Accomodation Measures

Since the start of the crisis, the majority of our employees have been working remotely, we have adapted our working methods in order to ensure safety and maintain service to our customers. Many health and safety measures are in place for employees who are unable to work remotely. We communicate with our employees on a regular basis to keep them informed of the measures being taken by the company. We are able to continue hiring remotely.

Maskatel Group is committed to building a skilled workforce that reflects the diversity of the population in our regions. Therefore, our selection processes and work environment are inclusive and free from discrimination.

Additional Information:

Position Type: Call Centre
Job Location: Canada : Quebec : Saint-Hyacinthe
Application Deadline: 01/17/2021

Please apply directly online to be considered for this role.

Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

Created: Canada, QC, Saint-Hyacinthe