Analyst, Business Systems Job in Whitehorse for Northwestel |

Analyst, Business Systems

February 24 2021
Industries Telecommunications
Categories Business Systems Analyst, Project Management, Business Analysis
Whitehorse, YT


This position is accountable for application development and technical support of Northwestel enterprise applications. The Analyst is involved in a wide range of project and application support activities including the analysis of user requirements, application and integration design, development, maintenance, incident management and technical support in a medium to highly complex environment. The Analyst understands all phases of the system development life cycle and has knowledge/understanding of IT resources, best practices and methodologies; and, may have specialized knowledge in one or more application areas.


  • Works with internal customers and Business and Process Analysts to gather, document and analyze requirements to determine solutions.
  • Determines scope of project/request, assesses possible solutions, and makes recommendations, with an understanding of the "big picture".
  • Creates detailed specifications for complex systems and ensures development meets the business need.
  • May perform feasibility assessments and studies and designs prototypes for a proposed solution and presents them to the internal customer.
  • Accountable for application related content in the creation of project proposals, including risk evaluation, escalation, scheduling of work and estimates for programming effort and other costs.
  • Performs related programming functions required for very complex programs to support specific business solutions and conversions.
  • Participates in the definition of architecture for large projects under the guidance of a systems architect.
  • Performs level 2 or 3 response on IT incidents. May be Situation Manager on major IT incidents. If necessary, request and facilitate external vendor support with the aim to restore a failed service as quickly as possible.
  • Understands reported security vulnerabilities and remediates these vulnerabilities in response to periodic and structured scanning and assessment programs.
  • Develops complex unit, system and integration test specifications and maintains documentation and data models.
  • Provides design and test guidance and expertise to members of a project team.
  • Plans and controls the movement of releases to test and production environments, ensuring that the integrity of the production environment is protected, and the correct components are released.
  • Manages the lifecycle of problems with the primary objective of preventing incidents from happening and minimizing the impact of incidents that cannot be prevented, including the maintenance of records about known errors and workarounds.
  • Coaches/mentors/ and provides direction for junior resources.


  • Degree in Computer Science or System Engineering, or equivalent, with a minimum of two (2) years of related experience, or a Diploma in Computer Science or equivalent, with a minimum of three (3) years of related experience.
  • Demonstrates strong knowledge and experience in one or more of Relational databases: Oracle, MSSQL
  • Programming experience with Perl, J2EE (JDBC, JME, JSP), Python, Powershell
  • Web development experience with MS Sharepoint, Drupal, .Net, PHP, HTML, Javascript, XML, DHTML, CSS
  • Windows Server 2012/2016, Office 365, Linux
  • Web Servers, Proxy Servers and Authentication
  • Excellent analytical skills.
  • Strong project and time management, interpersonal, communication and organizational skills.
  • Experience in managing, supporting and/or developing BSS, OSS and NMS applications typically found in a telecommunications enterprise would be considered an asset.
  • Experience in software development following an AGILE framework is an asset. * As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are an Indigenous person, a woman, a person with a disability, or a visible minority if they wish to receive hiring preference.

Apply now!