Application Support Lead Job in Vancouver for FISPAN |

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Application Support Lead

April 28 2020
Industries IT: Software
Categories Help Desk, Information Technology
Vancouver, BC


Founded in 2016 by a successful FinTech Entrepreneur, Lisa Shields, we are on a mission to fundamentally change the way that companies bank by creating the best product in the FinTech industry while building Vancouver’s next anchor company. We are seeking an experienced, knowledgeable, enthusiastic Tier 2 Support Lead to help lead us through the next phase of this mission — Growth. You will be building and leading the Tier 2 organization at FISPAN from scratch.


  • You are passionate about operations and support experience.
  • You are technology-oriented people manager with experience leading a customer-facing technical team.
  • You are familiar with software engineering processes and software development lifecycle.
  • You are proficient with at least one major programming language (Java, JavaScript) and familiar with cloud environment.
  • You are willing to learn — technology, business, finance, entrepreneurship.


  • You will work closely with Operations and Engineering.
  • You will be hiring people for your team.
  • You will mentor, advise and lead your team members in their journey for smooth operations and excellent support.
  • You will be establishing processes for defects troubleshooting, triaging, etc.
  • You will be building monitoring tools and alerting. We have a beautiful modern stack of technologies that makes this process enjoyable and rewarding — check our tech stack here


Located in the heart of downtown Vancouver in the Marine Building, FISPAN employees have access to state of the art amenities, weekly team lunches, and daily coffee runs, all along the scenic shores of Coal Harbour. We offer competitive pay, options, health benefits, a relaxed and friendly atmosphere, fantastic coworkers and a lot of opportunities for growth. (edited)

FISPAN is on a mission to become the best place to explore, start, and grow a career for everyone. We are committed to building a workplace that recognizes, respects and elevates all individuals. We recognize that the differences in each of us is what makes FISPAN a different kind of business.