Application Support Specialist Job in Richmond Hill for MaxPeople |

Application Support Specialist

May 10 2021
Industries Recruitment, Employment services
Categories Help Desk, Information Technology
Richmond Hill, ON

About Us

MaxPeople is a professional Human Resources consulting firm offering HR, Training, Recruitment and Employment Law services to clients in need of an effective people strategy to grow their business. We provide services to small and mid-size organizations with the necessary Human Resources infrastructure and the employment law services required for growth. Each of our Human Resources Professionals have significant HR depth along with a breadth of experience in various industries. This expertise, coupled with a people-centric approach has made us a leading HR Consulting Firm in the Greater Toronto Area (GTA) and beyond.

About Our Client

Our client an established, leading provider of Hotel & Resort Property Management Software Solutions to the independent full-service hospitality marketplace is currently looking to hire an Application Software Developer

Do you have unparalleled analytical skills and are passionate about the infrastructure and applications realm? Do you thrive in a fast-paced, dynamic work environment? If this sounds like you, we are interested in hearing how you can add your talents to our client’s growing team!

We are seeking two (2) full-time, shift rotation and over-night support, permanent staff to join our client’s Support Help Desk Team as Application Support Specialists. The role of Application Support Specialist serves as an ambassador, providing day to day support service to clients on the features and functionalities.

What you’ll be doing:

  • Provide expert support to end users in the identification and resolution of application related issues
  • Lead all efforts as it pertains to incident resolutions escalation of complex issues and provide advice on tactical and strategic solutions
  • Deliver an exceptional level of Application support to all clients and internal teams
  • Troubleshoot and resolve technical issues related to applications
  • Provide regular and proper communication to customers throughout the resolution process
  • This position requires strong troubleshooting, analytic and diagnostic skills, along with solid communication skills.

What we require:

  • Experience in the hospitality operations is required
  • Experience working with Property Management System (PMS) considered an asset
  • Minimum 2 years of work experience in the hospitality industry is required
  • Experience/involvement with new system implementation considered an asset
  • Hotel Night Audit, Hotel Accounting and Hotel Sales and Catering knowledge and or SPA is preferred
  • Hotel online marketing knowledge including Booking Engine and GDS a plus
  • End user support in a help-desk environment, preferably in a call center
  • After hours pager support (on rotation) and ability to do shift work
  • Previous experience in PMS will bring a candidate to the forefront for selection
  • Excellent communication/written skills, and the ability to understand technical issues and articulate industry operational/technical solutions to clients
  • Limited travel is required when supporting our clients on-site. Daily duties include client support and assisting Support Managers in resolving client application support issues.

Desired Skills:

  • Effective communication (written & verbal) and interpersonal skills
  • Highly service-oriented with exceptional customer service skills
  • Can-do attitude, strong time-management skills and ability to work quickly under pressure
  • Strong proven experience in critical thinking, formal incident and problem management
  • Ability to work independently as a self-starter, and within a team environment to brainstorm and collaborate
  • High ability to multitask, remain organized and prioritize effectively under pressure

As part of our commitment to inclusivity, diversity, equity and accessibility, our goal is a workforce that reflects the communities we serve. We welcome all qualified applicants to apply including individuals with disabilities, those who identify as Black, Indigenous or persons of color, members of the LGBTQ2S+ community and others. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honor accommodations at any part of the recruitment process and invite you to let us know how we can help.

Apply now!