Creating an engaging work environment for Colleagues of Fairmont Jasper Park Lodge is as important as turning moments into memories for our guests. The standards and values you model as Assistant Director, Housekeeping will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.
Hotel Overview: Fairmont Jasper Park Lodge is surrounded by the snow capped mountains and enchanting lakes of Jasper National Park; a UNESCO designated World Heritage Site which includes the #1 Best Golf Resort in Canada by the readers of SCOREGolf Magazine, a newly redesigned Fairmont spa, 6 food and beverage outlets, and many outdoor activities which are right outside your door. No matter what time of year you visit Fairmont Jasper Park Lodge, you can expect to be a part of "The True Rocky Mountain Experience".
Summary of Responsibilities:
Reporting to the Director Housekeeping, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Follow departmental policies, procedures and service standards
Leads and coaches the Housekeeping team by driving goals in on all pillars including; Voice of the Guest, LQA, CES and GOP
Responsible for the operation of the Housekeeping department in the absence of the Director, Housekeeping
Work cohesively with the laundry department and assist when needed
Assist the Director, Housekeeping in the administration and management of housekeeping operations including payroll, labour standards, scheduling, expenses, and inventory control
Assist in developing departmental policies and procedures to achieve high quality cleanliness, maintenance and aesthetic value
Actively participate in the effective management of employee relations within the department through involvement in recruitment, performance appraisals/LEAD reviews, recognition, incentive programs, shift briefings, communication meetings, etc.
Coordinate monthly analytic reports for preventive maintenance programs and various expense categories
Handle guest complaints and follow through on required actions
Planning of special projects associated with the property
Ensure lost and found property procedures are followed accurately and consistently
Coordinate continuous preventive maintenance programs with Maintenance and Front Office operations
Develop, implement and maintain a Fairmont Standard based training plan
Maintain and support our Guest Room Audit Program
Develop and maintain close and effective working relationships with all hotel departments
Maintain a safe work environment, by ensuring proper accident reporting, hazard identification, training and return to work programs
Proactively search for new and more efficient equipment and techniques to assist colleagues
Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Follow all safety and sanitation policies
Other duties as assigned
University degree/diploma in Hospitality or equivalent an asset
Minimum 2-3 years previous experience in a Housekeeping leadership position within a similar establishment required
Valid Alberta Driver's License required
Computer literate with working knowledge of Microsoft Office, as well as Property Management System (or equivalent) required
Previous experience managing within a unionized environment is an asset
Must be a highly effective leader, possessing a high degree of interpersonal skills, drive and determination
Ability to work in a fast paced, diverse environment .
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively as part of a team, proven abilities to train and motivate team members
Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
:Management / Supervisory
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