Perform call audits including coaching sessions at individual and team level.
Support employee questions and escalations as related to procedures, process, scripting, billing, claims, systems.
Assist the Manager in all day to day activities in leading the Team. Assume manager role in absence of department manager
Workforce management and on floor supervision to ensure adherence to schedule, attend daily staffing meeting
Facilitate Monthly team meetings and training classes
Produce employee and department reports
Miscellaneous activities including onboarding new employees, oversee direct reports, vacations, overtime, new department initiatives, testing, incentive programs, troubleshoot system issues and/or errors.
Representative on department projects spanning across the organization.
Assist with Recruitment and selection process for the Operations department
Champion of change management and contributes in developing strategies for team building and employee engagement.
Participate in cross functional department initiatives
Support all Canadian Operation teams
College Diploma or equivalent work experience and minimum 4 years of relevant work experience, with supervisory and/or leadership experience.
Fluent in French and English
Strong communication skills verbal and written
Call Centre or previous insurance experience
Working knowledge of Microsoft suite (excel, word, PowerPoint, etc)
Must be detailed minded, analytical and possesses excellent customer relations skills
Project management and developing scripts an asset
Since you are applying from outside Canada, you application will be moderated by our team. You will receive an email once it’s been approved.
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“You must be legally entitled to work in Canada in order for your application to be considered.
I am legally entitled to work in Canada “
Application from outside Canada
Finding an employer that will assist you in your work permit without knowing you is utopic.. Employers simply do not consider non-resident applications. We strongly recommend that you immigrate to Canada before you start looking for employment.