New job at Combined Insurance | a Chubb company (via Jobs.ca) | Jobs.ca
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Bilingual Call Centre Representative

April 4 2020
Industries Bank, Insurance, Financial services
Categories Customer Service, Call Centres, Bank, Insurance, Financial Services, Support, Assistance
Markham, ON

PRIMARY DUTIES

• Provide excellent customer service to internal and external customers regarding policy, billing, claims, payment and collection inquiries (phone, email, etc.)

• Investigate, own, and resolve customer inquiries regarding coverage, claims, billing and service, while clearly documenting outcomes in the system for future reference

• Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner

• Meets or exceeds productivity and quality objectives established by the department as well as Customer experience call audits

• Use problem solving capabilities to effectively resolve any conflicts with clients, agents and/or brokers

• Take and support phone enrolments

• Ensures timely and accurate assignment of cases for resolution to the appropriate departments.

• Produce literature fulfilment and notes to the adjustors.

• To continue training/developing with all aspects of the job, product as well as procedures.

QUALIFICATIONS REQUIRED •

• 2 years of relevant work experience preferred

• Ability to multi-task, talking with customers while completing paperwork and system changes

• Excellent communication and Interpersonal skills

• Outgoing and engaging conversation skills

• Sales acumen a plus

• Effective listening and problem solving skills

• Professional demeanour

• Efficient in Microsoft Office

• Bilingual, English and French

• Excellent verbal communication skills (in both French and English) are necessary.

• Must be detail oriented, analytical and possess excellent Customer Relations skills.

• This position will require successful candidates to work 8 hour shifts between 8:00am to 7:00pm Monday to Friday. The starting hours for this position will be 10:30 AM-7:00 PM shift

Apply now!