Bilingual Remote Customer Care Representative Job in Grand Falls for McCain Foods |

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Bilingual Remote Customer Care Representative

May 6 2021
Industries Food, Catering, Beverage
Categories Customer service, Customer Service, Call Centres, Trades, Technicians, Construction
Grand Falls, NB • Remote

Position Title:Bilingual Remote Customer Care Representative

Position Type: Regular - Full-Time ​

Requisition ID: 8634

Company: Day & Ross Inc.

At Day & Ross, you’ll go far.
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers & owner operators.

We believe our people are our greatest strength – and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we were named a Top Company for Women to Work for in Transportation in 2018 and 2019. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

About the Role

Bilingual Remote Customer Care Representative
New Brunswick Resident

This position offers the ability to work from home, with flexible shift schedules. The successful candidate must have access to high-speed internet.

How You’ll Help

  • Help customers with complaints and questions
  • Improve the customer’s experience
  • Utilize our service techniques and systems
  • Increase your skills with every interaction
  • Give customers information about services
  • Ensure customer satisfaction and provide professional customer support
  • Escalate customer dissatisfaction to proper channels

Your Skills & Experience:

  • High school diploma. Post-secondary education in business or related program considered an asset.
  • Minimum of one year experience in a call centre customer service based position
  • Bilingual English/French communication skills (written and verbal) required
  • Previous SalesForce or CRM system experience considered an asset
  • Previous AS400 experience considered an asset
  • Previous transportation/logistics experience considered an asset
  • Proficient in computer programs such as Microsoft Office Suite
  • Highly reliable, willing to learn and acquire new skills
  • Exhibit professional communication and customer service skills
  • Proven ability to be a self-starter and work independently
  • Strong attention to detail with high organizational and interpersonal skills
  • Must have access to high speed internet

Day & Ross is committed to providing a safe working environment for our employees, visitors, vendors, customers, and other members of our communities. Supported by science, and in line with our culture and values, we believe that being vaccinated is the most effective way to protect each other. It is therefore a requirement that the successful candidate for this role be fully vaccinated and have completed the mandatory incubation period prior to the candidate’s start date with Day & Ross. Day & Ross is committed to applying the foregoing in accordance with applicable human rights legislation. The Company will review all requests for reasonable accommodation based on a protected ground on a case-by-case basis, and such accommodations will be granted where they do not cause Day & Ross undue hardship or pose a direct threat to the health and safety of others.

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment.

We thank you for your application, but only those candidates selected for an interview will be contacted.
As a federally regulated employer, The Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

Function: Customer Service

Location(s): CA - Canada : New Brunswick : Grand Falls