Business Advisor Market Participants 1 Job in Mississauga for Independent Electricity System Operator (IESO) |

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Business Advisor Market Participants 1

April 14 2021
Categories Management, Consulting
Mississauga, ON


Job Title: Business Advisor Market Participants 1
Requisition ID: 15402
Location: Mississauga
Temporary Assignment: Regular

Job Summary:

The Business Advisor Market Participants is responsible to maintain and build relationships with key accounts, such as market participants, customers or trade associations to meet the objectives of building trust within the sector and educating and building support for key IESO initiatives. This position will champion customer issues for resolution in the IESO ensuring that market participants are able to participate effectively in markets and programs. Will be the central point of contact for all assigned key accounts.

Job Description: (Key responsibilities)

  • Manage specific market participant or association accounts to coordinate and encourage communication with market participants.
  • Manage and own the relationship with accounts. Is the central point of contact with accounts to manage issues, build trust, educate and inform on market obligations and gather support for IESO corporate themes/initiatives.
  • Manage customer issues to champion their resolution within the IESO. Negotiate with subject matter experts and customers to achieve an acceptable resolution to their enquiries.
  • Provide sound advice, guidance, information directly to market participants, associations and their agents related to their business relationship with the IESO.
  • Assist with the identification of key influencers and key channels for the successful implementation of IESO initiatives.
  • Provide technical advice and guidance to Market Participants and others regarding the technical, economic and legislative parameters governing the energy industry and the marketplace, including the market regulations, design, rules, obligations and processes. Respond/consult accordingly and where appropriate, seek subject matter expert advice.
  • Maintain expert market knowledge consistent with corporate strategic direction (e.g. market operation issues, market rules, IESO business processes). Provide customers and other IESO staff with updates, interpretations and customer impacts.
  • Assist in the preparation of customer communications.
  • Identify and develop training/education material and requirements. Assist in the development and delivery to relevant customer and stakeholder groups as required. (e.g. public information sessions, website enhancements, training material)
  • On an ongoing basis, review the effectiveness of existing processes and recommend changes to processes, systems, procedures and market documents as necessary. Identify information and reporting requirements as required.
  • Perform other duties as may be required.

Selection Criteria:

  • Requires experience in methods of discovery, investigation and process design, which involves having good analytical, reasoning and negotiating skills to resolve unique market related problems or questions.
  • Experience in the Utility business and/or general understanding of IESO’s structure and functional areas is also needed.
  • Requires experience in dealing with customers (internal and external to the IESO) in a professional and service focused environment. Requires experience to effectively deal with complex enquiries as well as escalated and sensitive situations.
  • Experience in an account management or sales/marketing environment is beneficial.
  • A period of 6 years, up to and including 8 years is considered necessary to gain this experience.


  • Requires academic training in business, commerce, accounting, or engineering to understand and apply the technical/economic legislative parameters governing the energy industry and market place.
  • Requires superior knowledge of communication techniques and theories at a level to develop comprehensive instructions, policies, practices, and procedures for effective communication to customers in relation to the complaints, enquiries, advice and guidance on Market Participant requirements.
  • Requires superior written and verbal communication skills.
  • This knowledge is considered to be normally acquired either through the successful completion of 4 years University education or by having the equivalent education

Core Competencies:

  • Action Oriented
  • Approachability
  • Customer Focus
  • Functional/Technical Skills
  • Learning on the Fly
  • Priority Setting
  • Problem Solving
  • Self-Development

What the IESO Offers:

  • Competitive market wages
  • Comprehensive benefit programs
  • Programs and policies to support a balanced lifestyle
  • A challenging fast-paced team environment
  • Opportunity to work with some of the brightest people in the industry

Deadline for submitting your application is May 5, 2021 at 11:59 PM EST

While we appreciate your submissions, we regret that we can only contact those candidates selected for interviews.

We thank all candidates for their interest in opportunities with the IESO. Be sure to follow us on LinkedIn.

The IESO is an equal opportunity employer.

Please note the successful candidate must be eligible to work in Canada and will be subject to a background check.