Business Analyst Job in Ottawa for Alterna |

This job posting has expired.

Here are some similar positions.

Business Analyst

October 19 2020
Industries Bank, Insurance, Financial services
Categories IT Business Analyst, Project Management, Business Analysis
Ottawa, ON

Scope of Position

The Business Analyst provides analytic and project support to Alterna Savings. This role will involve understanding the business requirements and working closely with all business lines to ensure the expectation in line with our evolving business needs. They demonstrate solid interpersonal skill in leadership, coaching, and mentoring while providing strong negotiation and communication skills.

Major Responsibilities

  • Acts in an advisory/mentoring capacity for other stakeholders, developers and all those involved in the project at hand
  • Team facilitation, business process analysis and project planning, project management of small to medium sized projects with experience in coordinating user testing and an ability to translate conceptual design into business specifications or into functional solutions
  • Responsible for creating and maintaining a close working relationship with subject matter experts from the business and IT to ensure understanding of business needs
  • Develops project plans to assist and/or lead initiatives and participate in implementations when required
  • Develops or makes recommendations on test scripts to participate in testing sign off or business user sign off
  • Provides advice on banking and other related system technology related issues to ensure that they are consistent with the business requirements and long term plans
  • Performs system analysis to interpret business rules and requirements for technical systems
  • Performs needs assessments and defines functional requirements of perspective business systems as required
  • Identify where business needs are not being met and make recommendations for changes required to support business needs
  • Responsible to document procedures, technical requirements and release notes that are appropriate for a technical or a non-technical audience
  • Mediating, resolving conflict and escalating concerns as appropriate and necessary
  • Creates effective requirements and communication plans
  • Applies root cause analysis techniques
  • Develops process designs to standardize Alterna’s business workflows
  • Conducts business needs analysis to elicit stakeholder requirements
  • Participates in the implementation and delivery, and provides post-implementation support
  • Takes ownership of deliverables and deliver as per strategic timelines using formal project management processes
  • Identifies gaps where business needs are not being met and make recommendations for changes required to support business needs
  • Provide daily support to others within the department
  • Provide recommendations and implementation plans to stakeholders as part of Alterna’s ongoing commitment to Excellence and continuous improvement
  • Acts in an Account Manager role to assist/support Business Owners and Process Management Teams in the improvement, design and control of their respective processes
  • Support the implementation of process improvements and general maintenance
  • Management of requirements development
  • Responsible to document procedures that are appropriate for a technical or a non-technical audience
  • Works closely with clients, developers, system analysts and other business analysts to ensure that the full effects of any system changes are apparent, complete and comprehensible
  • Participates in operational business problem resolution on behalf of business units, as necessary
  • Educate users with the potential benefits of new technology as it relates to their business processes
  • Coordinate, schedule and facilitate process improvement and design sessions
  • Leads quality assurance execution, test review and signs offs as required


  • Successfully completed the Business Analyst certification an asset
  • University degree/diploma in a computer science or related field and equivalent working experience with business analysis, methods and procedures, work simplification, team leadership and information technology related positions or assignments
  • At a minimum 3 years of related progressive business analyst and /or consulting experience or 2 year experience in a similar role
  • At a minimum 2 years of experience in retail or commercial banking preferable with a Canadian Credit Union or Bank
  • Working towards Certified Associate in Project Management (CAPM) an asset
  • Experience in Project Management methodologies required and working towards certification an asset
  • Good knowledge and understanding of structured methodology and the System Development Life Cycle
  • Understanding of application development methodologies
  • Broad experience in multiple services offered by a FI including demand products, terms, investments, loans, electronic funds transfers, ATMs, back office administration.
  • Basic programming course would be considered an asset
  • Experience in the creation , development, and writing of technical and training procedures
  • Solid background in team facilitation, business process analysis and project planning, project management of small – medium sized projects with experience in co-coordinating user testing and an ability to translate conceptual design into business specifications or into functional solutions.
  • Knowledge of Quality Management Systems and Quality practices
  • Knowledge of related areas of process design

Key Skills and Competencies

  • Proven success and experience leading\mentoring teams and projects
  • Significant analysis and problem resolution skills, initiative, sound judgment and communication ability (verbal and written), combined with creativity and strategic thinking.
  • Ability to multitask and adapt to shifting/changing priorities.
  • Ability to communicate effectively and present recommendations for approval to all levels including senior managers.
  • Knowledge of Quality Management Systems and Quality practices.
  • Ability to exercise initiative, tact, discretion and judgment.
  • Ability to deal effectively with people, work under pressure and meet deadlines.
  • Ability to think creatively and a willingness to pursue previously untried solutions.
  • Good organizational and time management skills as well as facilitation skills.
  • Ability to identify actions and follow up on issues.
  • Proven team player with a commitment to excellence and continuous improvement.

About the Alterna Financial Group

Alterna Savings and Credit Union Limited (Alterna) has been the Good in Banking for 111 years!

Alterna has grown from its humble beginnings to be the second largest credit union in Ontario, and one of the Top 10 in Canada, with over $8 billion in assets under management and more than 167,000 members and a network of 35 branches across Ontario. The impressive growth throughout the years stems not only from merging with other credit unions, but also from significantly gaining new retail, business and not-for-profit members as people recognize Alterna’s philosophy of putting members first.

Known for its fast-paced environment, Alterna is viewed as a trailblazer in the industry. Led by a CEO with a passion for innovation, Alterna was the first credit union to introduce a digital bank and the first to offer a fully digital end-to-end mortgage through its wholly-owned subsidiary, Alterna Bank.

Alterna is proud of its long history of helping communities thrive. It shared its success in 2018 by donating more than $1 million to the community and, in partnership with employees, contributed 11,300 volunteer hours. Its flagship Community Micro Finance Program also helps underrepresented groups. Since inception, the program has disbursed more than $5 million in impact loans and helped change the lives of more than 1,000 participants and their families.

Alterna is also extremely proud of its corporate culture. With a workforce of more than 600 employees, Alterna is honoured to be recipient of prestigious employer awards, including the National Capital Region’s Top Employers and Aon’s Best Employers (Platinum level) awards.

For more information please visit and and connect with us on


*At Alterna, we offer a competitive total rewards program and an opportunity to truly make a difference. If you put people first and value excellence and integrity, we hope you'll apply!

* Although we appreciate all applicants, preference will be given to candidates who most closely meet the qualifications, key skills and competencies outlined above.

* Alterna is compliant with the Ontarians with Disabilities Act. If you have a disability, please contact the recruiter to let us know how we can accommodate you.