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Cage Shift Supervisor

January 21 2020
Industries Arts, Entertaiment, Culture and Leisure
Categories Hospitality, Catering, Tourism, Gambling, Casinos
Halifax, NS

Do you like to have fun at work? As Atlantic Canada’s top entertainment destination, we are all about fun! Walk through our doors and feel the energy! Located in the vibrant Halifax Downtown core, our central location makes us easy to access by foot, car, transit, or ferry. When you join Casino Nova Scotia, you are joining a team that is proud of our people, our business and our community. As leaders in the hospitality and entertainment industry, we credit our success to you. It’s your creativity; playfulness and enthusiasm that create memorable experiences for our guests. We are proud to offer the thrill of gaming with over 750 ways to play, the best in live entertainment and premier dining options. Our unique waterfront destination offers superior banquet and catering services for every event; from grand-scale weddings to intimate gatherings. As a community-minded employer, we are also proud to support non-profit organizations and charities in our community. We offer competitive wages, advancement opportunities, recognition programs and exciting social activities. From ice-cream days, to barbeques, to VIP events, it’s easy to have fun at Casino Nova Scotia, Halifax!

So come on down, show us your energy and let the fun begin!

The Cage Shift Supervisor is responsible for overseeing and monitoring daily operations and functions of the Casino Cage and Count Room. In the absence of a Cage Shift Manager, the Cage Shift Supervisor assumes responsibility of the shift. S/he is collaborative, excels at multi-tasking and displays exceptional communication and interpersonal skills. The Cage Shift Supervisor will motivate, will lead by example, will provide a learning environment, and will ensure adherence to all policies and procedures.

Job Duties

  • Responsible for the daily overseeing and monitoring of all functions of the Casino Cage including the Main Bank, Employee Services, Chip Bank, Front Windows and Count Room;
  • Trains, schedules and evaluates Cage Cashiers and Count Room Attendants, and regularly provides feedback;
  • Ensures that the Cage and Count Room is in compliance with Provincial Gaming Regulations and Casino Nova Scotia Internal Controls, policies and procedures;
  • Promotes outstanding customer relations and creates a positive and safe working environment that will enhance productivity and service;
  • Performs administrative duties as required in a supervisory capacity, including the preparation and implementation of procedures;
  • Assists in establishing, implementing and audit controls of policies and safekeeping controls for the Cage;
  • Finds ways to Play; you are serious about work, without being serious in your demeanor;
  • Chooses to make everyday a great day;
  • Stays focused in order to Be there; and
  • Delivers an exceptional entertainment experience to internal and external guests to ensure you Make their day.

Minimum Qualifications

  • A good fit for the Casino Nova Scotia culture and philosophy and has a playful, infectious and "all about the guest" attitude!
  • Minimum Grade 12 or equivalent is required
  • NSAGD certification as a Cage Cashier is required (will train)
  • Minimum one year supervisory experience in an operational environment required
  • Must demonstrate an understanding of the importance of compliance with policies and procedures, as well as adherence to internal controls
  • Demonstrated ability to motivate a team
  • Demonstrates excellent Customer Service skills, has the ability to promote excellent guest service, and build and maintain respectful departmental and interdepartmental relationships
Apply now!