Call Centre Representative Job in Markham for Combined Insurance | a Chubb company | Jobs.ca
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Call Centre Representative

June 3 2021
Industries Bank, Insurance, Financial services
Categories Customer Service, Call Centres
Markham, ON

PRIMARY DUTIES

  • Provide excellent customer service to internal and external customers regarding policy, billing, claims, payment and collection inquiries (phone, email, etc.)
  • Investigate, own, and resolve customer inquiries regarding coverage, claims, billing and service, while clearly documenting outcomes in the system for future reference
  • Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner
  • Meets or exceeds productivity and quality objectives established by the department as well as Customer experience call audits
  • Use problem solving capabilities to effectively resolve any conflicts with clients, agents and/or brokers
  • Take and support phone enrolments
  • Ensures timely and accurate assignment of cases for resolution to the appropriate departments.
  • Produce literature fulfilment and notes to the adjustors.
  • To continue training/developing with all aspects of the job, product as well as procedures.


QUALIFICATIONS REQUIRED

  • 2 years of relevant work experience preferred
  • Ability to multi-task, talking with customers while completing paperwork and system changes
  • Excellent communication and Interpersonal skills
  • Outgoing and engaging conversation skills
  • Sales acumen a plus
  • Effective listening and problem solving skills
  • Professional demeanour
  • Efficient in Microsoft Office
  • Bilingual, English and French
  • Excellent verbal communication skills (in both French and English) are necessary.
  • Must be detail oriented, analytical and possess excellent Customer Relations skills.
  • Must be licensed in Accident & Sickness, and Life or be willing to successfully obtain your Insurance licenses within the first 90 days with Combined Insurance.
  • This position will require successful candidates to work 8 hour shifts between 8:00am to 7:00pm Monday to Friday. The starting hours for this position will be 10:30 AM-7:00 PM shift

Apply now!