Arobas Personnel is looking for a senior change management specialist-Telephony for a 9 months mandate in Montreal.
This role is responsible for facilitating the rapid and effective adoption of new processes and technologies across the business. This typically involves an assignment to a project and working with business sponsors and key business stakeholders to identify the requirements for change management support. I&T includes understanding and applying appropriate change management interventions for a given client environment, conducting impact assessments, evaluating results and presenting findings in a logical and easy-to-understand manner and developing targeted change management plans: communications, sponsorship, coaching, training and acceptance management. It also involves addressing all communication, training and end-user support requirements, and assisting in the development of or developing a change management strategy based the needs of the project, the details of the change and the groups being impacted by the change.
Summary of tasks:
Specialties: Telephony project (Telephone swap, Jabber, WebEx, CrewTalk, nine Help Desk/Call centre systems, Client Facing systems)
Assignment: General I&T