New job at Wawanesa Insurance (via Jobs.ca) | Jobs.ca
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Claims Supervisor

February 9 2019
Industries Bank, Insurance, Financial services
Categories Customer Service, Call Centres, Bank, Insurance, Financial Services, Customer service, Supervisor / Team leader
Wawanesa, MB

Claims Supervisor
Position located in Wawanesa, MB

Position Description
The Claims Supervisor contributes to Wawanesa's goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards.

Key Responsibilities & Duties

  • Provide exceptional customer service
  • Coordinate and service daily activities of the claims team
  • Provide guidance and leadership to staff and specialists
  • Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans
  • Conduct or contribute to employee development and employee performance management through coaching and following up on the development of their team's technical competencies
  • Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives
  • Provide direction and leaderhip in areas such as: liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims

Qualifications

  • 5+ years progressive insurance adjusting experience
  • College/University degree preferred
  • Chartered Insurance Professional Designation and a desire to continue relevant industry eduction (FCIP, etc)
  • Effective customer service skills including empathy and concern for our customers
  • Excellent communiction skills, both written and oral
  • Excellent investigative and analytical skills

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