Client Care Representative Job in Montreal for Sun Life Financial |

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Client Care Representative

May 24 2021
Industries Bank, Insurance, Financial services
Categories Customer Service, Call Centres
Montreal, QC

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Come work with us! A bright career starts here.

At the Sun Life Client Care Centre, our goal is to provide rewarding and diverse career paths for our employees by providing them with amazing networking opportunities all across the organization. We want you to reach your full potential. You will have access to world class training resources and will work in a fast-paced, innovative environment made up of dynamic teams and leaders who encourage you to deliver the best!

We are looking for Client Care Representatives (CCR) who are dedicated to providing our clients a best-in-class client service experience. Come join our team today!

What we offer:

  • Make an impact: provide our clients a best-in-class client service experience to help them achieve lifetime financial security and live healthier lives

  • Career Advancement: A comprehensive, paid training program with a defined career progression plan.

  • Rewards and Recognition: Competitive salary and incentives plus a quarterly performance bonus with full benefits from the first day you join

  • Team Collaboration: Share your ideas as part of a team committed to each other and the communities we serves.

  • Work/life Balance: Take your weekends off: Our Client Care Centre is open Mon-Fri 8 AM – 8 PM

What will you do?

  • Provide best-in-class client service: Help clients with questions about our products, services, policies and claims through inbound calls, chats and email

  • Problem Solve: Analyze and find solutions to client problems in a friendly and proactive way

  • Innovate: Provide clients with additional information on Sun Life’s products & services in support of their financial and health goals

  • Deliver Results: Ensure our clients have the right information taking the right amount of their time

What do you need to succeed?

  • Client Service Experience

  • Exceptional Communication Skills in French and English

  • Growth Mindset

  • Multi-Tasker

  • Quick Thinker

  • Flexibility

  • Tech Savvy

Interested in applying? Please complete our two step application process.

Click “Apply” to send us your online job application Then, complete an online assessment within 24 hours of submitting your job application using the link below.

Click on this link:

You will need to register with our partner Career Spark. Use the same email address in this step as used for your job application.

This role offers a competitive salary that is based on the combination of experience level, skills and knowledge.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job Category:

Call Centre

Posting End Date: