Client Experience, Associate Job in Montreal for Fiera Capital | Jobs.ca
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Client Experience, Associate

May 12 2021
Industries Bank, Insurance, Financial services
Categories Bank, Insurance, Financial services, Bank, Insurance, Financial Services, Customer service, Customer Service, Call Centres
Montreal, QC

With over 172,9 billion in assets under management as of March 31 2021, Fiera Capital, an independent firm, is one of Canada’s leading investment managers. We deliver customized multi-asset solutions across public and private market asset classes to institutional, financial intermediary and private wealth clients across North America, Europe and key markets in Asia. We strive to be at the forefront of investment-management science, and we are passionate about creating sustainable wealth for clients. Fiera Capital is recognized for our talented people. Our teams collaborate and seek to draw on the global industry’s most innovative and diverse offerings to craft strategies that meet the needs of any client, anywhere they are located.

Why join Fiera Capital:

• Inclusive workplace and diverse background of employees
• Growth and development opportunities
• Entrepreneurial industry-leading company with a purposeful mission
• Flexible work arrangements, competitive compensation and benefits
• Collaborative approach, innovative and culture of integrity
• Ambitious organization who strives for excellence

What we are looking for:

Under the supervision of the Supervisor, Client Service Support, Institutional Markets, the Client Service Associate assists the Vice-presidents and Account Managers in the administrative, client support and business development activities for institutional clients.

Your responsibilities:

As part of your duties, you will be assigned the following responsibilities:
  • Maintain expert knowledge on the specific characteristics and features of the various portfolios for which the vice-president is responsible, with a view to responding promptly and effectively to any client requests for quantitative and qualitative information (returns/products/strategies/transactions/administration), including LDI and alternative products strategies;
  • Oversee the opening of new accounts by coordinating the implementation of new portfolios with the relevant departments (portfolio administration, compliance, portfolio managers, performance);
  • Facilitate modifications in investment policies for each account (update appropriate systems, advise and follow-up with the Compliance department);
  • Coordinate effective cash management activities (cash inflows/outflows) with appropriate internal departments;
  • Record and update client contacts and other related information in appropriate CRM system;
  • Review and make necessary adjustments to client quarterly reports to ensure reports are sent out in a timely manner once approval has been obtained by vice-presidents;
  • Ensure that all documents presented to clients (quarterly meetings or ad hoc requests) reflect information that is both complete and of the highest quality, and are produced within the required timelines;
  • Build presentations and prepare documents for quarterly client meetings as required;
  • Collaborate with other members of the Institutional Markets team on common projects (special events, process enhancements, etc.) and provide back-up to other Client Service Associates when necessary.
  • Bachelor’s degree in Business Administration or related field will be considered as an asset.
  • Enrollment or completion of CSC is an asset.

Must have requirements to be successful in this role:

  • Minimum 3 to 5 years of relevant experience in a client service support function within the financial services industry;
  • Previous experience providing client service support to institutional clients is preferred;
  • Effective communication and interpersonal skills, fluently both in French and English;
  • Thorough knowledge of the financial industry and of investment portfolios and products;
  • Knowledge of LDI strategies will be considered an important asset;
  • Exemplary service orientation and sound judgment;
  • Ability to handle multiple tasks while maintaining high degree of accuracy and attention to details;
  • Autonomous, innovative, proactive and sense of urgency;
  • Knowledge of CRM systems is an asset;
  • Strong knowledge of Microsoft Windows (PowerPoint, Excel, Word, Outlook)


The use of masculine is for the sole purpose of lightening the text and refers to both women and men.

Fiera Capital subscribes to the principle of employment equity. Our staff is our most valuable asset and our goal is to create an inclusive and equitable environment where everyone can reach their true potential.

Fiera Capital will not tolerate any form of discrimination or harassment. All staffing decisions, including hiring and promotion decisions, will be based on merit, skills, performance and business needs. We are pleased to receive nominations from qualified individuals from a variety of backgrounds.

We thank all applicants for their interest in a career with Fiera Capital. We will only communicate with those selected for an interview.

Apply now!