New job at AFSC (via Jobs.ca) | Jobs.ca
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Client Service Representative

July 31 2020
Industries Agriculture, Forestry, Fishing, Hunting , Bank, Insurance, Financial services
Categories Customer Service, Call Centres
Stony Plain, AB
Job Title:
Client Service Representative
Position ID:
J0720-2055
Job Category:
AFSC
Job Type:
Salaried
Job Location:
Stony Plain, Alberta, Canada
Posting Date (dd/mm/yyyy):
30/07/2020
Job Closing Date (dd/mm/yyyy):
13/08/2020
Salary:
$40884 - $62580 per year

Our Core Values

At AFSC, we recognize that the key to our success is our people. As a progressive and rapidly changing organization, we continue to develop and nurture our reputation as a great place to work and are always looking for skilled individuals to join our team in one of our 42 offices located throughout Alberta.

Responsibilities

As the Client Service Representative, you are a self-starter and a great communicator. You bring a passion for outstanding client service, and knowledge of Alberta and the Agriculture industry. You are the first impression and a key contributor for the delivery team to meet their goals.

What will your growth opportunities look like in this role?
• Learn and become knowledgeable in the insurance, lending, and risk management aspects of the business
• Meet and interact with our producers and other clients
• In-house learning and development

What will you be responsible for?
• Welcome clients and assist with various requests for information, referring more complex matters to Relationship Managers
• Ensure a positive experience for clients by having courteous interactions with them
• Carry out standard client service activities and handle client enquiries
• Conduct data entry into AFSC systems, and review and verify the information to ensure accuracy and accessibility
• Carry out sales support tasks and provide help to Relationship Managers
• Perform basic data entry tasks, including data verification
• Use standard office software to carry out formatting on letters and routine reports
• Schedule appointments, make arrangements for meetings and conferences, and plan staff events

What are we looking for from you?
• Consistently goes above and beyond to understand customer requirements and surpass their expectations
• Takes steps to ensure work is done properly, communicates status, and addresses any errors
• Plans and prioritizes work to meet commitments aligned with organizational goals
• Relates openly and comfortably with diverse groups of people
• Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks
• Learns and adopts new technologies

What else is in it for you?
• Health, dental, and vision benefits on your first day of employment
• $950 health spending account
• Corporate functions
• Christmas closure
• PSPP contributions
• Generous vacation and special leave days
• Health and wellness initiatives

Qualifications

High School Diploma
3 years of related experience

Salary

$40,884 - $62,580 per annum

**Final candidates will be required to undergo a comprehensive background check, including security screening, and verification of credentials.**

Apply now!