Client Support Representative Job in Saskatoon for 7Shifts |

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Client Support Representative

October 23 2020
Industries IT: Software
Categories Customer Service, Call Centres, Support, Assistance
Saskatoon, SK

7shifts is a cloud-based labor management platform designed for the restaurant industry. We help restaurateurs – from independent establishments to large franchises – by making it easy for them to properly schedule their staff, streamline team communications, and reduce labour costs. Since our founding in 2014, we have scaled rapidly to become the leading labor management solution for restaurants.

Trusted by 350,000+ restaurant pros around the world, and hundreds more joining every month, we are looking for a detail oriented, empathetic Client Support Representative to join our team and our mission to simplify labor management and improve performance for restaurants everywhere. This is an opportunity for someone who wants to be part of transforming an entire industry, and play a critical role in driving our continued success.

As the Client Support Representative, you are a “people person”, love problem-solving, and can communicate effectively with a multitude of personality types. Your primary goal will be to “make every experience an 11” for our customers by digging deep to help solve problems and/or answer questions they may have about our software. The Client Support Representative will be simplifying labor management, one shift at a time.

Key Responsibilities:

  • First point of contact with 7shifts clients via live chat, email, and phone
  • Assist 7shifts clients with basic product training
  • Build and maintain relationships with new and existing customers
  • Develop training materials and videos that help new customers use 7shifts to its fullest potential
  • Identify new ways customers can benefit from the product, by understanding their business challenges and finding creative solutions to their problems
  • Identify and report software bugs
  • Track support requests and identify commonly occurring problems
  • Actively participate in team meetings

You should have:

  • 1-2 years experience working in customer service.
  • Very strong written and verbal communication skills. You’ll be the first point of contact for customers via three channels: email support, phone, and online chat. Being able to communicate clearly and effectively with customers to ensure their questions are addressed is key.
  • Experience working (or interacting) with various web and mobile apps; you are considered “tech savvy”
  • Resourcefulness: the best solution might not be the most obvious one. You’ll use the tools at your disposal to find the best approach to solving problems.
  • Attention to detail: you will troubleshoot potential bugs that get reported, and work with our clients to reproduce them.
  • Empathy: You are able to put yourself in someone’s shoes in order to understand our customers’ point of view and address their needs properly.
  • Positivity: As the main point of contact for customers, you’ll become the voice of 7shifts. Your positive tone will make you approachable and easy to talk to when working with customers.

It’d be cooler if you had :

  • Experience working in the restaurant industry
  • Experience making and editing simple videos
  • Fluency in Spanish or French

In your cover letter, let us know what you can contribute to the team. Proofread! Make sure you spell 7shifts correctly. Want to increase your chances of standing out? Address the following points in your cover letter:

  1. Tell us about any books, blog posts, or articles you’ve read about customer service and what you thought of them.
  2. Have you been part of an amazing customer support experience? Tell us what made it memorable.

Perks (In office):

  • Stock options (equity) in a VC-backed startup
  • Competitive health benefits
  • Continuous learning benefit
  • Generous & flexible vacation
  • Free membership to our on-site gym
  • Free catered lunches every Friday
  • Unlimited snacks and fully stocked drink fridge with fresh juices
  • A culture that values authenticity, trust, curiosity, and diversity of thought
  • Apple equipment
  • Casual dress code
  • Convenient Broadway location close to awesome restaurants, of course!

We thank you for your interest in joining the 7shifts team! While we welcome all applicants, only those who are selected for an interview will be contacted.