Collections Specialist Job in Bolton for Titanium |

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Collections Specialist

April 28 2020
Industries Goods transportation, Warehousing
Categories Account receivables, Accounting, Finance, Bank, Insurance, Financial Services, Credit, Collections, Trades, Technicians, Construction
Bolton, ON


Titanium is a leading asset-based transportation and logistics company servicing Canada and the United States, with approximately 800 power units, over 3,000 trailers and over 1,100 employees and independent owner operators. Titanium provides truckload, dedicated, and cross-border trucking services, freight logistics, and warehousing and distribution to over 1,000 customers. Titanium is a recognized consolidator of asset-based transportation companies, having completed eleven (11) asset-based trucking acquisitions since 2011. Titanium has also been ranked by Canadian Business (formerly PROFIT magazine) as one of Canada's Fastest Growing Companies for twelve (12) consecutive years and in 2020 was recognized by Financial Times' as one of America's Fastest-Growing Companies.


The Collector will have the primary responsibility of contacting customers on account payment and work with team members to resolve discrepancies; this may, at times, involve some clerical assignments. The successful candidate will work to manage collection of accounts receivable and account reconciliation, and will review and resolve payment discrepancies as necessary. Experience working within the transportation industry and with Great Plains and TMW software would be considered an asset for this role.


  • This position is for an experienced mid-level finance professional (2+ years in Credit/ Collection Role) looking for a fast-paced work environment
  • Pursuit of a CCP designation (or in progress) will be considered beneficial
  • Embrace passionate corporate culture and work as a part of a high-performance and fast paced organization
  • Employee Stock Purchase Plan - employer matches at 100% up to program maximum
  • Competitive earning structure and opportunity for growth and learning
  • Health and dental benefits offered
  • Employee-first team-oriented work environment


  • 3-5 years of experience working in a Collections role is preferred
  • Completion of post-secondary studies in related field would be considered an asset
  • Pursuit of a CCP designation (or in progress) will be considered beneficial
  • Strong verbal and written English communication skills with the ability to be assertive and manage escalated customer interactions, as necessary
  • Ability to work with and manage confidential information and use independent judgment
  • Proficient with the use of a computer, including but not limited to the use of Microsoft Office Software (Outlook, Excel, Word, PowerPoint)
  • Experience working with TMW and Great Plains software would be considered an asset
  • Ability to communicate effectively with others and work as a member of a team
  • Proven leadership skills, with the ability to liaise with all levels of staff to achieve department objectives
  • Strong ability to multi-task and effectively manage work requirements
  • Experience working within the transportation industry would be considered an asset


  • Communicate with clients using all forms of contact
  • Manage all levels of client relations matters specific to collections, including general inquiries and overall credit management
  • Escalate collections matters to Supervisor within established guidelines
  • With the use of various software, manage customer database and monitor all account activities, including investigating payment discrepancies
  • Enforce prompt action on overdue accounts and engage in appropriate means of collection activities
  • Process client payments using various POS systems and coordinate payment information updates and customer account changes as assigned
  • Complete necessary administrative functions, which may include the use various general office equipment (photocopiers, scanners, etc.)
  • Maintain and update filing and database systems
  • Adhere to all Titanium Transportation Group Inc. service standards and policies, including Health & Safety
  • Work in compliance with the provisions of Occupational Health and Safety
  • Perform all other duties as assigned

Titanium Transportation Group Inc. is an equal opportunity employer. Respect for the dignity and worth of every individual in the workplace is fundamental. Our organizational values stress the importance of diversity, fairness and trust.

We thank all applicants in advance; however, only applicants being considered for an interview will be contacted.