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Columbia Icefield, Manager Food & Beverage Operations

November 6 2019
Industries Accomodations, Food services
Categories Sales, Business Development, Hospitality, Catering, Tourism, Hospitality, Catering, Tourism, Entertainment, Sales, Marketing
Jasper, AB

We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations.

We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences.

  • Our Vision is to be the world’s leading provider of experiential adventure travel.
  • Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences.

The Food & Beverage Operations Manager at the Columbia Icefield (CIF) is the face of our food and beverage operations. As member of the CIF leadership team, this role helps us cultivate a meaningful and inclusive culture, while ensuring our continuous focus on creating unforgettable and inspiring guest and staff experiences. The Food & Beverage Operations Manager will function as the location’s leader for all food and beverage operations located at the Glacier Discovery Centre; catering to the world renowned Columbia Icefield Adventure, Glacier View Lodge and the Columbia Icefield Skywalk. The Icefield offers a unique experience to live in one of the most scenic parts of the Canadian Rockies. Located 2 hours from Banff and 1 hour from Jasper, the Icefield is a community in itself where you will both live and work. Fully immersed in impressive rugged mountains, you will have the most spectacular backyard imaginable.

  • Provide direction, leadership and daily support to the food and beverage teams at the CIF, including catering, outlets, a full service restaurant and staff camp dining
  • Ensure delivery of positive and memorable guest experiences
  • Provide creative and service-focused solutions to guest issues and/or concerns
  • Coordinate with CIF operations teams to develop Standard Operating Procedures (SOPs), workplace policies and training & education programs to support the hospitality businesses at CIF
  • Work closely with CIF managers and the Banff Jasper Collection People & Culture (HR) team to ensure staffing plans are well-defined, and that recruiting and hiring is on track based on seasonal timelines
  • Prepare hiring communications and onboarding processes in conjunction with the People & Culture team, including organized arrival experiences, orientations, and training programs
  • Maintain positive working relationships with CIF teams onsite, external suppliers, and Pursuit support services departments
  • Bring your best by providing regular operational support whenever needed. Become a role model by exhibiting the leadership qualities and behaviours as required by the CIF General Manager and other members of the Leadership Team;
  • Ensure that valid and accurate statistics and business data are gathered to guide teams and team members to achieve established business goals. This includes, but is not limited to: food and beverage costs, product mix, milestone reports, operational reports key performance indicators, and ongoing performance survey reports such as Net Promoter Scores and Employee Engagement scores;
  • Develop and maintain hospitality-focused programs in Outlet that directly affects the CIF guest experience and satisfaction
  • Develop a clear understanding of Point of Sale (POS) and Validation systems, including business processes used in frontline guest-facing roles
  • Develop and maintain progressive wine, beverage and other programs designed to drive creativity and profitability
  • Work closely with the CIF leadership team to develop and maintain a focus on safety, hospitality, and animation
  • A minimum of 5 years’ management-level experience in roles that include hospitality, hotel, culinary, catering, food service, or related business fields
  • A minimum of 5 years’ senior level experience leading an operating budget of 7M+ and multiple outlets/locations
  • Hands-on work experience directly managing and a large, diverse working team
  • Strong organizational and communication skills
  • Experience implementing training programs, including leadership development and mentoring
  • Comfort and experience delivering direct feedback and communication, including providing performance expectations, workplace training, goal-setting, conflict management, and progressive discipline.
  • A true passion for guest-focused food service and working closely with people
  • Flexibility, adaptability, and strong desire to be a productive member of the CIF team
  • An ability to bring high-energy and enthusiasm to the workplace
  • An ability to speak a foreign language beyond English an asset, but not required
  • Willingness and ability to perform in a high-volume, guest-focused operation
  • Willingness and ability to work in a remote, outdoor and high-paced environment
  • Experience with fundamental finance and accounting principles desired, including experience managing to an operating budget, ability to read and analyze P&L statements, cost of goods, cost of sales, margins, and labor planning
  • Must be proficient in basic computer use, including MS Office tools
  • Knowledge and experience with Micros point of sale system and/or Maestro an asset
  • Ability to legally work in Alberta, Canada, including ability to live at the Columbia Icefield during the operating season/during your weekly schedule
  • Willingness to submit to and pass a pre-employment criminal background check
  • Must possess a valid Canadian Passport and Driver’s License

Thank you for your interest in working with us, however, only those selected for an interview will be contacted.

Apply now!