Reporting to the Property Manager, the Concierge is responsible for the professional administration and leasing of a Centurion Property Associates Inc. owned and operated multi-family residential building.
The Concierge is accountable for assisting current and prospective Residents, as well as showing available units and successfully securing leases to achieve optimum value for Centurion Property Associates Inc.
Develop and foster positive relationships with internal and external stakeholders. Ensure proactive timely resolution of all current and prospective Resident inquiries.
Professionally and courteously handle all current and prospective Resident inquiries, feedback, complaints or concerns, and escalate any issues to the Property Manager. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurion’s Vision, Mission and Values. Promote a strong sense of community.
Answer all current and prospective Resident inquiries. Conduct viewings with prospective Residents, making sure to promote Centurion’s value proposition. Provide prospective Residents with related information and forms, helping to fill-out applications and collect completed forms. Market, show and rent apartments, professionally responding to telephone and “walk-in” inquiries. Obtain all prospective Resident information, including those gathered through email, telephone, or building Guest Cards. Provide prospective Residents with related information and forms, helping to complete applications and collect rental deposits. Perform Landlord and employment reference checks, and obtain all documents necessary to complete the Tenancy Agreement, including the post-lease checklist and Pre-Authorized Payment information. Place requesting prospective Residents onto the Waiting List and follow up with them regularly to keep them up-to-date on the status of availability. Assist with organizing, marketing and hosting of events, including Open Houses, Resident events, etc. Assist with move-ins and move-outs, conducting suite inspections with Residents as required. Inform the Property Manager of any deficiencies or problems noted in the buildings or properties that require attention.
Administration and Reporting
Maintain an orderly desk area and complete general clerical duties, including photocopying, scanning, and faxing documents. Complete other duties as assigned.
- A passion for excellence in customer service delivery;
- Exceptional oral and written communication skills;
- Excellent organizational skills with a strong ability to multi-task;
- Highly motivated;
- Excellent interpersonal skills;
- Knowledge of other languages an asset;
- Detail-oriented; able to resolve problems using facts, sound reasoning and common sense;
- Forward thinking with an ability to develop creative strategic solutions to issues; and
- Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner.
We thank all applicants for their interest in Centurion however, due to the volume of applicants we receive, only those selected for interview will be contacted.
Centurion Asset Management Inc. | Centurion Property Associates Inc. is an inclusive and equal opportunity Employer. If you require a disability-related accommodation to participate in the recruitment process, please email us. We will accommodate your needs under the Ontario Human Rights Code.