Contract & Sales Support Analyst Job in Toronto for TMX |

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Contract & Sales Support Analyst

February 24 2021
Categories Analyst, Commercial, Technical sales, Help Desk, Information technology, Information Technology, Pharmaceutical, Healthcare, Medical, Sales Support, Sales, Business development, Sales, Business Development, Transport, Logistics, Supply Chain, Purchasing
Toronto, ON

The Contract & Sales Support Analyst is responsible for the administration and working with Vendors and Distributors on their data distribution contract and billing requirements.

Key Accountabilities:

  • Work with client, vendors and subscribers to help complete their Market Data Distribution and Exhibit A (client agreements)
  • Build relationships with client, vendors and subscribers and assist them with Market Data questions on how their data usage matches with our various distribution and licensing options and impact of new policies/changes
  • Collaborate with Sales team to develop local contacts and identify key stakeholders in the Market Data space for accounts assigned
  • Assist in the updating of agreements when new revisions and new addendums are created
  • Engage clients and vendors along with the Sales team to review policy/price changes, and collect feedback on customer experience
  • Work with clients to ensure their reporting is properly completed on a timely basis
  • Ensure DataBP, TCB and Salesforce and are updated and accurately maintained for billing purposes
  • Update and reconcile incoming requests and opportunities (i.e. changes/adds/deletes) within Salesforce
  • Work on general projects as defined by the management group of TMX Datalinx

Must Have Skill(s):

  • Post secondary education in Finance or Business degree or equivalent experience
  • Minimum 1-2 years experience in similar capacity with a focus on contracts management, client engagement, billing and customer service
  • Strong communication skills (verbal and written) and the ability to work with limited supervision
  • Strong working knowledge of the Market Data industry
  • Comfortable with web based service providers such as Salesforce, Workday, etc
  • Ability to multi-task and thrive in a fast paced environment

Nice to Have Skill(s):

  • Previous Experience in the Financial/Capital Markets Industry
  • Canadian Securities Course or local equivalent

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.