Powered by state-of-the-art fibre optic and wireless networks, Eastlink delivers world-class video
entertainment and communications services to residential, business and public sector customers across Canada. As one of Canada’s Best Managed Companies for 11 consecutive years, Eastlink provides high speed Internet, wireless, TV, telephone, security and automation, data communications and exclusive, locally-produced programming. Headquartered in Halifax, Nova Scotia, Eastlink is the largest privately owned telecommunications Company in Canada with an employee base of just over 1500 individuals.
Eastlink is currently seeking a Contractor Relations Field Coordinator to join our team for an upcoming full-time position in Camrose, Alberta. The successful candidate is required to reside in or be willing to re-locate to this area. Reporting to the Manager of National Operations Support, the Contractor Relations Field Coordinator will be an in-market contact for all Installation Contractors within their region. The successful candidate will be working closely with the Installation Technicians and Supervisors to ensure consistent messaging is being delivered to contractors with the end result being to provide a superior customer experience. The ideal candidate is a professional, customer orientated individual encompassing strong problem solving skills, technical aptitude and enjoys working in a fast paced customer facing work environment.
DUTIES & RESPONSIBILITIES
Working in tandem with Eastlink Quality Control & Training as well as the Contractor Supervisors and Installation Technicians, the successful candidate will be responsible for driving: Performance, Compliance, Skill
Development, Quota Planning, Inventory Control, and Communication in accordance with Eastlink standards. The Contractor Relations Field Coordinator will be responsible for promoting a dynamic work environment; providing Installation Contractors with the required resources to adapt to changes necessary for sustained growth of the company. Other duties assigned as required by the business.
EXPERIENCE & QUALIFICATIONS
SKILLS, EFFORTS & ATTRIBUTES