Powered by state-of-the-art fibre optic and wireless networks, Eastlink delivers world-class video entertainment and communications services to residential, business and public sector customers across Canada. As one of Canada’s Best Managed Companies for 11 consecutive years, Eastlink provides high speed Internet, wireless, TV, telephone, security and automation, data communications and exclusive, locally-produced programming. Headquartered in Halifax, Nova Scotia, Eastlink is the largest privately owned telecommunications Company in Canada with an employee base of just over 1500 individuals.

Eastlink is currently seeking a Contractor Relations Field Coordinator to join our team for an upcoming full-time position in Camrose, Alberta. The successful candidate is required to reside in or be willing to re-locate to this area. Reporting to the Manager of National Operations Support, the Contractor Relations Field Coordinator will be an in-market contact for all Installation Contractors within their region. The successful candidate will be working closely with the Installation Technicians and Supervisors to ensure consistent messaging is being delivered to contractors with the end result being to provide a superior customer experience. The ideal candidate is a professional, customer orientated individual encompassing strong problem solving skills, technical aptitude and enjoys working in a fast paced customer facing work environment.

DUTIES & RESPONSIBILITIES

Working in tandem with Eastlink Quality Control & Training as well as the Contractor Supervisors and Installation Technicians, the successful candidate will be responsible for driving: Performance, Compliance, Skill Development, Quota Planning, Inventory Control, and Communication in accordance with Eastlink standards. The Contractor Relations Field Coordinator will be responsible for promoting a dynamic work environment; providing Installation Contractors with the required resources to adapt to changes necessary for sustained growth of the company. Other duties assigned as required by the business.

EXPERIENCE & QUALIFICATIONS

• Graduate of a relevant degree or diploma program or equivalent experience in a related field
• Knowledge of telecommunications industry would be an asset
• Valid Driver’s License
• 2-5 years experience in a contractor relations environment
• Strong technical and analytical background
• Satisfactory criminal background check
• Computer literacy including proficiency in Microsoft Office suite

SKILLS, EFFORTS & ATTRIBUTES

• Ability to liaise between Eastlink and contracting companies
• Strong commitment to superior customer service
• Excellent verbal and oral communication skills
• Proficient in written documentation and correspondence
• Promotion of a positive work environment
• Ability to carry out projects and company initiatives
• Highly motivated individual
• Ability to recognize opportunities for improvement and promote them effectively
• Establishes and maintains effective relationships

• Hours of work may vary depending on ongoing projects.
• 50% of time will be spent travelling and facilitating in-field projects
• Must be able to travel inter-provincially
• Must be comfortable with travelling in all weather conditions
• Ability to perform routine field inspections and related activities