Customer Advocate Work From Home Job in Edmonton for Fluent Home | Jobs.ca
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Customer Advocate Work From Home

June 29 2020
Industries Security
Categories Account management, Campaign, Customer service, Customer Service, Call Centres
Edmonton, AB • Remote
Position only available to candidates currently living in Alberta and Quebec!

GENERAL POSITION SUMMARY:

The Customer Advocate plays an essential role as the liaison between the company, its customers, and the Field Service Technicians and Installers. This position requires excellent people skills, understanding of the goals and directives of Fluent Home, and a dedication to providing excellent service while maintaining an above average knowledge base of the alarm equipment and systems. This is a work from home/remote position.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

The essential functions and responsibilities for this position include but are not limited to the following:

  • Responsible for performing work in a high-volume call center environment to ensure inquiries are addressed and resolved timely and accurately, and addressing questions that may include technical support, billing, contracts, service, and scheduling.
  • Responsible for providing support in response to questions regarding the installation and troubleshooting of any equipment installed by Fluent Home and its dealers.
  • Responsible for customer information updates in our customer database.
  • Address complaints concerning customer billing, services rendered, equipment and contracts.
  • Determine when escalated situations must be communicated to management and assist in this communication.
  • Responsible for the solicitation of equipment recommendation and upgrades to customers.
  • Any further tasks reasonably associated with this position.
Requirements:

The ideal candidate for this position will have the following qualifications:

  • Excellent communication skills both verbal and written
  • Bilingual in English and Spanish or French is preferred, but not required
  • Ability to multitask in a fast pace environment.
  • Ability to work independently with minimal or zero supervision.
  • Must have a strong analytical ability as this quality is required to effectively communicate with all levels of employees, management, and customers.
  • Ability to perform repetitive motions of the wrist, hands, and fingers to use a PC keyboard and to sit for extended periods of time.
  • Ability to use a PC, calculator, fax, and other standard office machines.
  • A willingness to work flexible shifts and weekends.
  • Must have a positive “can do” attitude and contribute to a positive work environment.
  • Strong analytical ability required to effectively communicate with all levels of employees, management, and customers.
  • Preferred experience with the installation and service of alarm systems.
  • A willingness to work flexible shifts and weekends when necessary.
  • Must have a positive “can do” attitude and willingness to contribute to a positive work environment.
  • Must be willing and able to stay up to date with the installation and service procedures pertaining to company products.
EDUCATION/EXPERIENCE:

The minimum qualifications for this position include the following:

  • High school diploma or general education degree (GED)
  • One to two years related customer service experience is preferred
  • Must have very effective communication and interpersonal skills
  • Must have an excellent command of the English language




Apply now!