Requisition ID: 134240 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate, you are the face, character and heart of
Position Title:Remote Customer Care Representative Position Type: Regular - Full-Time At Day & Ross, you’ll go far. Day & Ross is one of Canada’s largest transportation companies, serving top brands across North
Address:3 High StreetJob Family Group:Retail Banking Sales & ServicePart-time Position, guaranteed 24 hours per weekDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding
What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart’s values to
At Day & Ross, you’ll go far.
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees.
We believe our people are our greatest strength – and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we were named a Top Company for Women to Work for in Transportation in 2018 and 2019. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.
About the Role
Customer Care Representative
Grand Falls, NB
How You’ll Help
Help customers with complaints and questions
Improve the customer’s experience
Utilize our service techniques and systems
Increase your skills with every interaction
Give customers information about services
Ensure customer satisfaction and provide professional customer support
Escalate customer dissatisfaction to proper channels
Your Skills & Experience:
Minimum of high school, or business related program
Minimum of 1 year experience in a call centre customer service based position
Previous SalesForce or CRM system experience considered an asset
Previous AS400 experience considered an asset
Previous transportation/logistics experience considered an asset
Proficient in computer programs such as Microsoft Office Suite
Highly reliable, willing to learn and acquire new skills
Enjoy talking to people, helping them resolve their frustrations
Exhibit professional communication and customer service skills
Strong attention to detail with high organizational and interpersonal skills
Advanced Communication (written and verbal)
French communication skills (written and verbal)
Day & Ross is committed to providing a safe working environment for our employees, visitors, vendors, customers, and other members of our communities. Supported by science, and in line with our culture and values, we believe that being vaccinated is the most effective way to protect each other. It is therefore a requirement that the successful candidate for this role be fully vaccinated and have completed the mandatory incubation period prior to the candidate’s start date with Day & Ross. Day & Ross is committed to applying the foregoing in accordance with applicable human rights legislation. The Company will review all requests for reasonable accommodation based on a protected ground on a case-by-case basis, and such accommodations will be granted where they do not cause Day & Ross undue hardship or pose a direct threat to the health and safety of others.
Please note that the successful candidate will be asked to provide reference and criminal background checks prior to employment. Only those candidates selected for an interview will be contacted.
As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.