Customer Relations Specialist Job in Edmonton for TruGreen | Jobs.ca
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Customer Relations Specialist

July 23 2021
Industries Agriculture, Forestry, Fishing, Hunting
Categories Customer service, Customer Service, Call Centres, Sales Support, Sales, Business Development, Telesales, Telemarketing, Internal Sales
Edmonton, AB • Remote
9768 47th Avenue NW, Edmonton, Alberta T6E 5P3

TruGreen Canada

Customer Relations Specialist - Sales Auditor

COVID Protocols in place

Combination of work from your home and our Cambridge office

· When working from home:

  • Use of personal secure cell phone or land line required
  • Use of personal laptop or desktop with monitor required
  • Must have high-speed internet access (min. of 25 MPHS)

· Best training program in the industry – fully paid

· Medical and Dental Benefits

· Group RRSP with company matching

· Top performers have the ability to advance their careers

· Full time available – days/evenings/weekends

· PAID WEEKLY

  • Hours - flexible shifts from 8AM to 9PM

Position Overview

Verifies all sales information to ensure the integrity of every sale. Ensures that sufficient information is provided to the service department so the customer’s property may be serviced properly. Promotes Prepay and EZ Pay options and benefits to a customer which is critical to providing value and a sense of welcoming to the TruGreen customer. Sets expectations regarding service delivery, guarantee and service calls.

Responsibilities

• Receives sales forms from sales department and researches customers in company database to verify customer status (new, reinstated, upsell, previous bad debt, etc. and the current payment plan).

• Follows prepared script with the ability to overcome objections and addresses customer concerns on the telephone.

• Performs outbound calls to new sales to verify customer’s address, price and number of applications and any special instructions. Promotes and explains the benefits of Prepay or EZ Pay as the preferred payment methods.

• Achieves and strives to exceed communicated quality standards as outlined in the Quality Assessment form.

• Meets branch and region and company standards for Prepay / EZ Pay.

• Retains customers using the approved cancel retention suite of offers and procedures when appropriate.

• Prepares daily and weekly reports on residential sales & cancel recovery audit.

• Maintains customer database through accurate and timely data entry.

• Communicates customer-impacting trends and/or ideas for improvement to management.

Education and Experience Requirements

• High school diploma or one year related experience and/or training, or equivalent combination of education and experience.

• Experience with working in a Branch, preferred.

• General knowledge of the industry, organization, products, and/or services.

• Demonstrates knowledge of auditing skills (strong communication and customer service skills, ability to overcome objections).

Knowledge, Skills, and Abilities

• Ability to read and comprehend simple instructions, short correspondence, and memos.

• Ability to write simple correspondence.

• Ability to effectively present information in one-on-one and small group situations to clients, customers, and other employees of the organization.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to compute rate, ratio, percent, and to draw and interpret bar graphs.

• Ability to apply common sense understanding to carry out instructions furnished in oral, written, or diagram form.

• Ability to deal with concerns involving customer satisfaction.

• Ability to work independently, without direct supervision during evening hours.

Human Rights are important to us. We comply with all applicable human rights laws in each Province in which we operate.

If you wish to apply to this position, please attach and send your resume direct to Adelaide @ aconceicao@trugreenmail.ca

Come Grow with US! Excellent salary plus bonus and benefits plan!

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Apply now!