Customer Service Agent Job in Moncton for PAL Airlines |

Customer Service Agent

August 3 2021
Industries Airspace, Aviation, National Defence , Tourism, Passengers transportation
Categories Accounting, Finance, Aerospace, Aviation, Airport, Customer service, Customer Service, Call Centres, Customer Service, Call Centres, Customer Services (airport & call centre)
Moncton, NB

At PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast paced environment, take pride and ownership in what you do and have exceptional customer service skills, then we want you on our customer service team!

PAL Airlines is currently seeking a part-time, permanent Customer Service Agent to join our team in Moncton, NB.

Job Duties

  • Assist customers through all phases of their booking, flight check-in and aircraft boarding and de planning processes in accordance to our customer service policies, company procedures and safety and regulatory processes;
  • Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required;
  • Provide outstanding customer service to our customers;
  • Working with the PAL Airlines team on developing new customer service initiatives and ideas;
  • Administration duties and reporting in relation to the operations of PAL Airlines scheduled and Charter flights;
  • Work closely with all departments of PAL Airlines to ensure our customer’s experience is an enjoyable one from origin to destination.


  • The successful candidate must have a minimum of 2 years’ experience in providing customer service in a fast paced environment;
  • The ability to fluently speak both French and English;
  • Must possess exceptional customer service skills;
  • Must exhibit excellent written and oral communication skills as well as excellent problem solving skills;
  • Must be able to work independently and in a team environment;
  • Must be able to obtain a clear Record of Conduct.

PAL Airlines is an Equal Opportunity Employer. Only those candidates selected for an interview will be contacted.

Apply now!