Through a historic agreement between the Innu and Inuit of Labrador, Air Borealis is an airline all can take great pride in. As a company, we have a deep respect and connection to the community, to the environment, and to the people of the North. And we take our corporate responsibility to provide sustainable air transportation, and the highest level of customer service, to heart.
Air Borealis is currently seeking a full-time Customer Service Agent in Postville, NL.
Duties and Responsibilities:
Assist customers through all phases of their booking, flight check-in and aircraft boarding and de planning processes in accordance to our customer service policies, company procedures and safety and regulatory processes;
Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required;
Provide outstanding customer service to our customers;
Working with the Air Borealis team on developing new customer service initiatives and ideas;
Administration duties and reporting in relation to the operations of Air Borealis scheduled and charter flights;
Work closely with all departments of Air Borealis to ensure our customers’ experience is an enjoyable one from origin to destination;
Other related duties as required.
The successful candidate must have a minimum of 2 years’ experience in providing customer service in a fast pace environment;
Must possess exceptional customer service skills;
Must exhibit excellent written and oral communication skills as well as excellent problem solving skills as this position requires on the spot decision making;
Must be able to work independently and in a team environment;
Must be able to obtain a clear Record of Conduct.
Air Borealis is an Equal Opportunity Employer. Only those candidates selected for an interview will be contacted.
Since you are applying from outside Canada, you application will be moderated by our team. You will receive an email once it’s been approved.
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“You must be legally entitled to work in Canada in order for your application to be considered.
I am legally entitled to work in Canada “
Application from outside Canada
Finding an employer that will assist you in your work permit without knowing you is utopic.. Employers simply do not consider non-resident applications. We strongly recommend that you immigrate to Canada before you start looking for employment.