New job at All Weather Windows (via Jobs.ca) | Jobs.ca
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Customer Service Professional

January 20 2020
Industries Construction, Maintenance
Categories Customer Service, Call Centres, Customer service
Edmonton, AB

I’m ready. I want a challenge. I want the chance to work in a successful company who lives their corporate values. I’m ready to make my mark.

Are you ready?

We are looking for a Customer Service Professional to join our Edmonton Customer Solutions Center. If you’re passionate about customer service and are known for your excellent communication and people skills, this could be the opportunity you’ve been waiting for.

We are currently recruiting for a Customer Service Professional for a 1 year Maternity Leave coverage to join the Edmonton team.

The Customer Service Professional is responsible for serving customers in person, online and via telephone to assess and fulfill their service needs to the highest standards of satisfaction. The Customer Service Professional is accountable for determining the customer needs, complaints, inquires and processing transactions. The Customer Service Professional, as a brand ambassador, provides positive brand experience to all customers. They will interact with customers to provide information in response to inquires about products and services and handles and resolves complaints. As a Customer Service Professional, you will become an expert at providing our current and potential customers with the best service. You will listen to them, understand their needs and communicate – in the most simple and easy to understand terms – the available choices and related services.

The Ideal Candidate will understand that upholding strong relationships with our customers is the key to the success for our organization. Their ability to demonstrate service that is second to none will be critical as this role acts as an overall representative of the organization. The right candidate would consider themselves to be highly detail orientated, analytical and strong at building and maintaining relationships. At All Weather Windows we work together to provide an outstanding customer experience, so your team spirit and talent for getting things done will help you find success in this role..

Responsibilities will include:

  • servicing existing customers
  • handling service inquiries
  • booking installations
  • expediting orders
  • producing and controlling returns
  • credits and repair orders
  • addressing customer concerns
  • assisting in quotations and pricing for the sales team if needed
  • communicating with shipping

Primary Qualifications Required:

  • Handles complex inquiries independently, utilizing strong listening and problem-solving skills.
  • Works effectively with people, maintaining pleasant telephone manner.
  • Thrives in a busy environment.
  • Conducts research and analysis to determine the root of problems.
  • Strong attention to detail, organizational skills, and the desire for continuous learning is needed to meet the expectations of this role.
  • Assumes ownership of the position and accountability for information relayed.
  • Demonstrates advanced customer service skills on a daily basis.
  • Minimum Grade 12 education
  • Strong customer service background (3 – 5 years)
  • Proficient computer skills
  • Excellent time management skills
  • Ability to communicate professionally and courteously
  • Sales and/or building construction experience would be an asset

Status of position:

  • Temporary Full Time
  • Competitive Salary
  • Monday to Friday: 8:00 am – 5:00 pm

Founded in 1978, All Weather Windows operates Customer Solution Centers across Western Canada with manufacturing plants headquartered in Edmonton, Alberta. We are currently recruiting for a Customer Service Representative to join our Edmonton team.

If you are interested and possess the appropriate qualifications, please apply online at www.allweatherwindows.com/careers

We thank all applicants for their interest; however, only candidates selected for interview will be contacted.

Apply now!