Customer Service Representative Job in Happy Valley-Goose Bay for PAL Airlines |

Customer Service Representative

August 15 2022
Industries Airspace, Aviation, National Defence , Tourism, Passengers transportation
Categories Aerospace, Aviation, Airport, Customer Service, Call Centres,
Happy Valley-Goose Bay, NL
At PAL Airlines we are dedicated to providing our Customers with reliable on-time performance, memorable travel experiences, and Outstanding Customer Service. If you enjoy working in a fast-paced environment, take pride and ownership in what you do, and have exceptional Customer Service Skills, then we want you on our Customer Service team!

PAL Airlines is currently seeking a Full-Time and Part-time, Permanent Customer Service Representative to join our team in Goose Bay, NL.

We offer:

  • Travel privileges with PAL and its network
  • Comprehensive health benefits including medical, dental, vision, and life insurance
  • Defined Contribution Pension Plan
  • Employee Stock Purchase Plan
  • Employee Tuition Assistance Program
  • Employee and Family Assistance Programs

Duties and Responsibilities:

  • Assist Customers through all phases of their booking, flight check-in, and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures, and safety and regulatory processes;
  • Responsible for the safe movement of our passengers to and from our aircraft and to provide any extra assistance when required;
  • Provide Outstanding Customer Service to our Customers;
  • Working with the PAL Airlines team on developing new Customer Service initiatives and ideas;
  • Administration duties and reporting in relation to the operations of PAL Airlines scheduled and Charter flights;
  • Work closely with all departments of PAL Airlines to ensure our Customer`s experience is an enjoyable one from origin to destination


  • The successful candidate must have a minimum of 2 years of experience in providing Customer Service in a fast pace environment;
  • Must possess exceptional Customer Service skills;
  • Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on-the-spot decision making;
  • Must be able to work independently and in a team environment;
  • Must be able to obtain a clear Record of Conduct.

PAL Technical Services is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

Apply now!

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